Vacancy expired!
The Sonoma County Auditor-Controller-Treasurer-Tax Collector’s (ACTTC) Office seeks an experienced Information Systems professional to join their Enterprise Financial System (EFS) Support Organization team!
Starting salary up to $48.15/hourly ($100,494/annually) plus a cash allowance of approximately $600/month
The Enterprise Financial Systems Specialist (EFS Specialist) is an integral member of the EFS Support Organization. This position is responsible for supporting the information technology needs of county employees and contractors working with the ACTTC office. EFS Specialists help maintain access and functionality for budget and financial and supply chain systems, which include but are not limited to, Oracle Planning, Oracle PeopleSoft Financials and Supply Chain Management, Simpler Systems reporting, and SQL Server Reporting Services.
Along with coordination of support responsibilities between various technical vendors and multiple government departments, the EFS Specialist will perform direct technical support, staff training, system and user account administration, and an ITIL based Change Control deployment of new technology for key budget and financial systems. As an EFS Specialist, you will provide multi-tier customer service, supporting end-users with setup, maintenance, and troubleshooting of hardware/software issues on laptops, docking stations, desktops and virtual machines whether used at the county offices or remote location. Other typical duties of an EFS Specialist include:Creating functional and technical support documentation for all approved system changes and administering regression testing plans
Creating reports and analyzing data; revising and maintaining technical procedures and end user documentation
Troubleshooting configuration details and coordinating with vendors on issues impacting expected functionality
Coordinating with the County’s ISD department and EFS Support Organization to evaluate and implement upgrades, patches, hardware, and software; and recommend solutions to increase productivity and efficiencyThe ideal candidates will possess extensive experience with:Enterprise or departmental application administration
Account administration (e.g. AD, end-user applications, and VPN)
Active Directory administration, including file permission, security group administration and Group Policy administration
Security compliance monitoring and reporting
Software configuration and troubleshooting
Customer service/service desk experience in a Tier 1 and/or Tier 2 role; including Windows 10 and Microsoft Office 2016 technical support
Knowledge of compliance, information security and general audit guidelines in regards to regulatory compliance such as HIPAA and PII
Ability to work independently under time constraintsExperience in the following areas is highly desired:Microsoft SQL Server
Microsoft PowerShell
Customer service/service desk experience in a Tier 3 role and working with Tier 4 support organizations
Oracle PeopleSoft Financials and Supply Chain Management and/or People Tools
System Center Service ManagerSalary is negotiable and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, & to apply, visit, www.yourpath2sonomacounty.org or call 707-565-2331. The County of Sonoma is an Equal Opportunity Employer. We value diversity and are committed to having a workforce that is representative of the communities we serve.Apply by 6/28/21