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OverviewMercy Medical Center, a Dignity Health member, has been building a rich history of care in our community for more than 100 years. We have grown from a small one-story wooden structure into a major healthcare provider with a new 186-bed main campus, offering the latest in facility design and technology. Mercy also operates Outpatient Centers, a Cancer Center and several rural clinics.Wherever you work throughout our system, you will find faces of experience with dedication to high quality, personalized care. Joining our 1,300 employees, 230 physicians and many volunteers, you can help carry out our commitment to providing our community with the excellence they have come to associate with Mercy Medical Center.ResponsibilitiesPosition Summary:Employing excellent customer service skills, the Patient Registration Lead is responsible for ensuring a positive patient experience throughout the financial clearance process. Primary duties include financially clearing patients prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment Assistance Program and government and non-government based payment assistance programs. The Patient Registration Lead is able to work in all registration areas as needed. Working under the supervision of the Registration Leadership, this position is responsible for assisting the Registration Management Team with training, quality assurance review and reporting, and developing and maintaining the staff schedules. The Patient Registration Lead ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the Patient Registration Lead determines and collects the patient's financial liability and/or arranges payment plans for patients in need of them. The Patient Registration Lead is an information source for patients and families by explaining hospital policies, patient financial obligations, alternative payer sources, and Patient Rights and Responsibilities.QualificationsMinimum Requirements:Minimum years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role. Applicable education and/or training can be used to balance a lack of experience.
High School Diploma, GED,or equivalent required
Minimum 2 years of experience in customer service, preferably in a healthcare environment.
Thorough understanding of insurance policies and procedures
Working knowledge of facility pricing structure and cost estimates
Basic knowledge of ICD-9 (10) and CPT terminology
Working knowledge of medical terminology
Able to perform basic mathematics for payment calculation
Experience in requesting and processing financial payments
Intermediate to advanced computer skills
Excellent interpersonal, communication and customer service skills
Preferred:4 to 5 years experience preferred working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role.
One or more years of supervisory experience strongly preferred.
Associates Degree strongly preferred
Thorough understanding of charity care programs as well as the various government and non-government payment assistance programs preferred.
Connect With Us!Not ready to apply, or can't find a relevant opportunity?to learn more about a career at Dignity Health and experience #humankindness.Employment Type Full TimeDepartment Patient RegistrationHours / Pay Period 80Facility Mercy Medical Center MercedShift VariedStandard Hours 330p-1200aWork Schedule 8 HourLocation CA-MERCED