Supervisor Patient Access - Merced, CA

Supervisor Patient Access - Merced, CA

19 Nov 2024
California, Merced, 95340 Merced USA

Supervisor Patient Access - Merced, CA

Vacancy expired!

If

you want to achieve more in your mission of health care, you have to be really

smart about the business of health care. Challenge yourself, your peers and our

industry by shaping what health care looks like and doing your life's bestwork.(sm)PrimaryResponsibilities:Knows, understands, incorporates, and demonstrates theOptum360 and client Mission, Vision, and Values in behaviors, practices,and decisions

Provides operational guidance and support to assignedstaff under the direction of the Patient Access Manager, disseminatespolicy / procedure updates, and supports coverage of other departmentaldivisions, as required

Serves as technical advisor and resource to staff andthe Manager

Responsible for the development of associate workschedules and assignments to ensure cost effective staffing providingoptimal work flow needs that meets performance requirements

Performs job-specific accountabilities of relief staffor other job functions as assigned by the Manager, or as required to meetexpectations

Thorough knowledge of all aspects of Patient Accessservices and skills to successfully fill-in any position and / or work atmultiple sites within a Facility or within multiple Facilities, fullymeeting performance expectations and standards. Works varying hours and /or on-call schedule, as required

In coordination with the Manager may participate in theredesign of Patient Access processes and systems to improve service, dataintegrity, and staff productivity / quality to achieve departmental goalsand process outcomes

Develops effective decision-making, communications andinterpersonal relations to ensure a positive image of Optum360 and theclient, and to ensure customer satisfaction, supporting and portrayingstrong customer service philosophies in all encounters:

Providestimely and professional follow-up to customer complaints and issues

Ensuresproblem resolution and corrective action for long-term solution, coordinatingsuch effort across intra and inter-departmental channels

Provides function-specific training, including stafforientation / onboarding and continuing education, in coordination withthe Optum360 Training and Quality Assurance Program. Cross-trains andsupports the functions of all centralized patient access functions

Maintains work site in full operational order:

Orderssupplies and other materials in compliance with budgetary constraints

Maintainsa neat, orderly work environment that denotes professionalism and efficiency

Developsjob aides to assist the staff in performing work assignments

Responsible for the following activities:

Selectionof employees based on potential contributions, departmental culture/needs andpersonnel policies

Recommendsallocation of resources based on scope of goals and priorities

Reviewsemployees' work regularly, discusses problem areas and maintains periodicdocumentation, as needed. Makes recommendations regarding personnel actions andfollows-up, as warranted. Mentors and coaches associates to ensure positiveoutcomes

Completesthe work schedule, ensuring adequate and appropriate coverage and performance.Serves as on-call scheduling contact and assists with coordination of staff tomeet the need

Managesto the department budget, minimizing Overtime, when possible

Providesand documents employee disciplinary / corrective actions, up to and includingverbal warning, referring all actions and activities to the Manager forfollow-up

Providesinput documentation to employees' performance during orientation and annualreviews

Maintainsfiscal accountability for assigned area of responsibility by identifying newoperational, capital and program needs, monitoring staffing allocation inalignment with customer service goals, and by meeting budget parameters

Analyzesand displays data in meaningful formats; develops and communicates policies /procedures and other business documentation; conducts special studies andprepares management reports, including key performance Indicators as theyrelate to the division (waiting / service times, staff productivity, accuracy,patient satisfaction, customer feedback, incident reporting, etc.)

Maintainsa working knowledge of applicable Federal, State, and local laws andregulations, Optum360's Organizational Integrity Program, Standards of Conduct,as well as other policies and procedures in order to ensure adherence in amanner that reflects honest, ethical, and professional behavior

Otherduties as needed and assigned by the Manager

You'll

be rewarded and recognized for your performance in an environment that will

challenge you and give you clear direction on what it takes to succeed in your

role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED

4+ years of experience working in a hospital PatientRegistration Department, physician office setting, healthcare insurancecompany, revenue cycle vendor, and/or other revenue cycle role

Proficiency with Microsoft Excel, Word, PowerPoint

Experience with the major Patient Access technologiescurrently in use, and / or other like systems

Current knowledge of Patient Access processes and systems,regulatory and 3rd party payer issues and requirements

You will be provisioned withappropriate Personal Protective Equipment (PPE) and are required toperform this role with patients and members on site, as this is anessential function of this role.

Employees are required toscreen for symptoms using the ProtectWell mobile app,Interactive Voice Response (i.e., entering your symptoms viaphone system) or a similar UnitedHealth Group -approved symptom screenerprior to entering the work site each day, in order to keep our worksites safe. Employees must comply with any state and local maskingorders. In addition, when in a UnitedHealth Group building, employees areexpected to wear a mask in areas where physical distancing cannot beattained.

Preferred Qualifications:Bachelor's Degree in Business / Management, HealthcareAdministration, or other Healthcare discipline

Certified Healthcare Access Associate (CHAA) from theNational Association of Healthcare Access Management (NAHAM)

1+ years of supervisory experience

2+ years of experience in customer service, preferably in ahealthcare environment

Knowledge of process improvement techniques are essential tosuccess, as is the ability to be a self-starter and work independently tomove projects successfully forward

Basic knowledge of ICD-9 (10) and CPT terminology

Working knowledge of medical terminology

Operational knowledge of Federal and State regulationspertaining to patient admissions, as well as standards from regulatoryagencies and accrediting organizations (DHS, HCFA, OSHA)

UnitedHealth Group is an essential business.

The health and safety of our team members is our highest priority, so we are

taking a science driven approach to slowly welcome and transition some of our

workforce back to the office with many safety protocols in place. We continue

to monitor and assess before we confirm the return of each wave, paying

specific attention to geography-specific trends. We have taken steps to ensure

the safety of our 325,000 team members and their families, providing them with

resources and support as they continue to serve the members, patients and

customers who depend on us.Some of the steps we've taken to ensure employeewell-being include:Launched our ProtectWell appand UnitedCARES program to help ease the burden and stress for our UnitedHealthGroup team membersand their immediate family affected by COVID-19

Daily updates from our CEO DaveWichmann to support and inspire team members during this challenging time

Onsite social distancing andincreased sanitization measures for employees who have been welcomed backto our offices

Fully cover the COVID-19healthcare costs for our employees

Employees who self-identify ashigh risk or who live with someone who is high risk have been asked toremain working from home

You can learn more

about all we are doing to fight COVID-19 and support impacted communities at: click

here at https://www.unitedhealthgroup.com/newsroom/addressing-covid.html .What we do defines who

we are. Take a deeper look at how we're providing support during this global

health crisis and search for a way you can get involved. View our COVID-19

Resources Page: click here at https://info.uhg.com/ .Diversity creates a healthieratmosphere: UnitedHealth Group is an Equal Employment Opportunity/AffirmativeAction employer and all qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, age, national origin,protected veteran status, disability status, sexual orientation, genderidentity or expression, marital status, genetic information, or any othercharacteristic protected by law.UnitedHealth Group is a drug-freeworkplace. Candidates are required to pass a drug test before beginningemployment.Job Keywords: Optum, Optum360, UnitedHealth Group, patient access, Merced, CA, California, hiring immediately

Job Details

  • ID
    JC5928363
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    UnitedHealth Group
  • Date
    2020-11-19
  • Deadline
    2021-01-18
  • Category

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