Vacancy expired!
If
you want to achieve more in your mission of health care, you have to be really
smart about the business of health care. Challenge yourself, your peers and our
industry by shaping what health care looks like and doing your life's bestwork.(sm)PrimaryResponsibilities:Knows, understands, incorporates, and demonstrates theOptum360 and client Mission, Vision, and Values in behaviors, practices,and decisions
Provides operational guidance and support to assignedstaff under the direction of the Patient Access Manager, disseminatespolicy / procedure updates, and supports coverage of other departmentaldivisions, as required
Serves as technical advisor and resource to staff andthe Manager
Responsible for the development of associate workschedules and assignments to ensure cost effective staffing providingoptimal work flow needs that meets performance requirements
Performs job-specific accountabilities of relief staffor other job functions as assigned by the Manager, or as required to meetexpectations
Thorough knowledge of all aspects of Patient Accessservices and skills to successfully fill-in any position and / or work atmultiple sites within a Facility or within multiple Facilities, fullymeeting performance expectations and standards. Works varying hours and /or on-call schedule, as required
In coordination with the Manager may participate in theredesign of Patient Access processes and systems to improve service, dataintegrity, and staff productivity / quality to achieve departmental goalsand process outcomes
Develops effective decision-making, communications andinterpersonal relations to ensure a positive image of Optum360 and theclient, and to ensure customer satisfaction, supporting and portrayingstrong customer service philosophies in all encounters:
Providestimely and professional follow-up to customer complaints and issues
Ensuresproblem resolution and corrective action for long-term solution, coordinatingsuch effort across intra and inter-departmental channels
Provides function-specific training, including stafforientation / onboarding and continuing education, in coordination withthe Optum360 Training and Quality Assurance Program. Cross-trains andsupports the functions of all centralized patient access functions
Maintains work site in full operational order:
Orderssupplies and other materials in compliance with budgetary constraints
Maintainsa neat, orderly work environment that denotes professionalism and efficiency
Developsjob aides to assist the staff in performing work assignments
Responsible for the following activities:
Selectionof employees based on potential contributions, departmental culture/needs andpersonnel policies
Recommendsallocation of resources based on scope of goals and priorities
Reviewsemployees' work regularly, discusses problem areas and maintains periodicdocumentation, as needed. Makes recommendations regarding personnel actions andfollows-up, as warranted. Mentors and coaches associates to ensure positiveoutcomes
Completesthe work schedule, ensuring adequate and appropriate coverage and performance.Serves as on-call scheduling contact and assists with coordination of staff tomeet the need
Managesto the department budget, minimizing Overtime, when possible
Providesand documents employee disciplinary / corrective actions, up to and includingverbal warning, referring all actions and activities to the Manager forfollow-up
Providesinput documentation to employees' performance during orientation and annualreviews
Maintainsfiscal accountability for assigned area of responsibility by identifying newoperational, capital and program needs, monitoring staffing allocation inalignment with customer service goals, and by meeting budget parameters
Analyzesand displays data in meaningful formats; develops and communicates policies /procedures and other business documentation; conducts special studies andprepares management reports, including key performance Indicators as theyrelate to the division (waiting / service times, staff productivity, accuracy,patient satisfaction, customer feedback, incident reporting, etc.)
Maintainsa working knowledge of applicable Federal, State, and local laws andregulations, Optum360's Organizational Integrity Program, Standards of Conduct,as well as other policies and procedures in order to ensure adherence in amanner that reflects honest, ethical, and professional behavior
Otherduties as needed and assigned by the Manager
You'll
be rewarded and recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to succeed in your
role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED
4+ years of experience working in a hospital PatientRegistration Department, physician office setting, healthcare insurancecompany, revenue cycle vendor, and/or other revenue cycle role
Proficiency with Microsoft Excel, Word, PowerPoint
Experience with the major Patient Access technologiescurrently in use, and / or other like systems
Current knowledge of Patient Access processes and systems,regulatory and 3rd party payer issues and requirements
You will be provisioned withappropriate Personal Protective Equipment (PPE) and are required toperform this role with patients and members on site, as this is anessential function of this role.
Employees are required toscreen for symptoms using the ProtectWell mobile app,Interactive Voice Response (i.e., entering your symptoms viaphone system) or a similar UnitedHealth Group -approved symptom screenerprior to entering the work site each day, in order to keep our worksites safe. Employees must comply with any state and local maskingorders. In addition, when in a UnitedHealth Group building, employees areexpected to wear a mask in areas where physical distancing cannot beattained.
Preferred Qualifications:Bachelor's Degree in Business / Management, HealthcareAdministration, or other Healthcare discipline
Certified Healthcare Access Associate (CHAA) from theNational Association of Healthcare Access Management (NAHAM)
1+ years of supervisory experience
2+ years of experience in customer service, preferably in ahealthcare environment
Knowledge of process improvement techniques are essential tosuccess, as is the ability to be a self-starter and work independently tomove projects successfully forward
Basic knowledge of ICD-9 (10) and CPT terminology
Working knowledge of medical terminology
Operational knowledge of Federal and State regulationspertaining to patient admissions, as well as standards from regulatoryagencies and accrediting organizations (DHS, HCFA, OSHA)
UnitedHealth Group is an essential business.
The health and safety of our team members is our highest priority, so we are
taking a science driven approach to slowly welcome and transition some of our
workforce back to the office with many safety protocols in place. We continue
to monitor and assess before we confirm the return of each wave, paying
specific attention to geography-specific trends. We have taken steps to ensure
the safety of our 325,000 team members and their families, providing them with
resources and support as they continue to serve the members, patients and
customers who depend on us.Some of the steps we've taken to ensure employeewell-being include:Launched our ProtectWell appand UnitedCARES program to help ease the burden and stress for our UnitedHealthGroup team membersand their immediate family affected by COVID-19
Daily updates from our CEO DaveWichmann to support and inspire team members during this challenging time
Onsite social distancing andincreased sanitization measures for employees who have been welcomed backto our offices
Fully cover the COVID-19healthcare costs for our employees
Employees who self-identify ashigh risk or who live with someone who is high risk have been asked toremain working from home
You can learn more
about all we are doing to fight COVID-19 and support impacted communities at: click
here at https://www.unitedhealthgroup.com/newsroom/addressing-covid.html .What we do defines who
we are. Take a deeper look at how we're providing support during this global
health crisis and search for a way you can get involved. View our COVID-19
Resources Page: click here at https://info.uhg.com/ .Diversity creates a healthieratmosphere: UnitedHealth Group is an Equal Employment Opportunity/AffirmativeAction employer and all qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, age, national origin,protected veteran status, disability status, sexual orientation, genderidentity or expression, marital status, genetic information, or any othercharacteristic protected by law.UnitedHealth Group is a drug-freeworkplace. Candidates are required to pass a drug test before beginningemployment.Job Keywords: Optum, Optum360, UnitedHealth Group, patient access, Merced, CA, California, hiring immediately