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Essential Duties & Responsibilities
Maintenance Management
Coordinate, schedule and respond to resident/management request and work orders
Ensure all repairs and replacements necessary for community common areas and units
Inspect grounds, building and other community features daily to daily to identify, minimize and correct hazardous property conditions or liability concerns
Manage and order maintenance supplies inventory while adhering to budget guidelines set by Community Manager
Maintain preventative maintenance program that extends the life of the community while minimizing future repairs
Maintain well-organized and property stocked maintenance shop while adhering to safety standards and OSHA guidelines
Maintain hazard communications program; teach and promote safe work practices
Participate in unit inspections as requested
Responsible for key control of community
Maintain accurate records in regards to service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
Assist with the general upkeep, maintenance and cleaning of office, common areas and model unit
Participate in on-call emergency at community
Plan for and utilize property resources, equipment and supplies economically (i.e. obtaining bids/pricing from vendors, suppliers and contractors, dealing with inadequate service, etc.)
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e. walk units to ensure make-ready and work orders are completed)
Personnel Management
Under direction of Community Manager, supervises, trains and schedules maintenance activities for maintenance staff
Check work progress of each maintenance staff on daily basis; provide immediate assistance and instruction if needed.
Provide Community Manager input regarding employee performance evaluations
Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with ACH training benchmarks
Promote harmony and quality job performance of staff through support and effective leadership
Customer & Resident Relations
Manage excellent customer service and monitor service request turnaround and responsiveness
Projects a favorable image of the community to achieve property objectives and public recognition
Ensure consistency in dealing with residents on all matters
Enforce policies of the community that are delegated by immediate supervisor
