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Position Overview:Sutter Gould Medical Foundation (SGMF) is a non-profit, multi-specialty health care organization affiliated with Sutter Health. Based in Modesto, SGMF provides quality medical care, health education and research activities in a five-county area. SGMF's medical staff includes family practitioners, internists and pediatricians, as well as a range of specialist physicians. Services include imaging, nuclear medicine, a health library, health education programs, occupational medicine, diabetes education, nutrition counseling, infertility counseling, and weight management.The Receptionist is responsible for welcoming, greeting and assisting patients and visitors to the Foundation, while providing excellent customer service. This position may check in patients for appointments, schedule appointments, enter messages into the electronic health record, accepting and assisting with paperwork, accepting copays and handling cash. At some locations this position performs tasks associated with the following: off-site visits, bump lists, duties with Worker's Compensation Occupational Health, rejection reports, insurance authorizations medical records and duties associated with imaging.Qualifications:Education/Certifications:
High School graduate or GED required.
Medical terminology is preferred.
Professional Medical Office Program Certificate preferred.
Typing certificate for 35 WPM required and required to be furnished at time of interview.
Experience:
Customer Service skills such as would be gained working with the public for minimum of 1 year.
Candidate must have previous experience working with computers working in an office setting.
Skills in handling money, making change and balancing a cash drawer such as would be gained in 6 months of previous experience required.
Two years previous experience in the medical field and a basic knowledge of medical insurances is preferred.
Knowledge :
A working knowledge of computer systems and their software applications is essential for this position.
Knowledge of Epic or a willingess to learm.
A knowledge of what constitutes excellent customer service and going the extra mile is required.
The ability to read, write, and verbally communicate in English.
Some office locations may require fluency in other languages.
The ability to communicate professionally, calmly and effectively with all customers in a medical office environment.
The ability to deal effectively with challenging customer service interactions.
The ability to complete multiple tasks with a high level of accuracy and insure quality communications.
Ability to manage shifting priorities with frequent interruptions is a required skill. Math skills sufficient to appropriately handle cash and make correct change are required.
The ability to promote a positive teamwork through excellent attendance, great attitude, and a spirit of cooperation.
Organizational and prioritization skills are required.
The ability to pay attention to detail is required.
The ability to keep both patient and business information confidential and comply with HIPPA.
Well developed phone and customer service skills are important skills for this position.
Good spelling and grammar skill are essential for this position.
Ability to learn how to operate office equipment is required.
Organization: Sutter Gould Medical FoundationEmployee Status: RegularEmployee Referral Bonus: NoBenefits: YesPosition Status: Non-ExemptUnion: NoJob Shift: DayShift Hours: 8 Hour ShiftDays of the Week Scheduled: Monday-FridayWeekend Requirements: SaturdaySchedule: Full TimeHrs Per 2wk Pay Period: 80All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.
