Client Services Manager (Manteca)

Client Services Manager (Manteca)

03 Mar 2024
California, Modesto 00000 Modesto USA

Client Services Manager (Manteca)

Vacancy expired!

Client Services Manager

Description:

The Client Services Manager is a full-time position and will report to the Director of Client Services. He/She will be responsible for the overall post-sales support of an assigned client module. This includes, but not limited to, developing a relationship with our clients and managers, new hire orientation and onboarding, answering questions from the employee's managers and client contacts and providing any special requirements to the client.

Key Qualifications:

High School Diploma

Two-three years previous experience in Customer Service environment

Human Resources experience with strengths in the areas of overtime laws, exempt/non-exempt worker classifications, and paid sick leave ordinances

Have strong knowledge in the following areas: time reporting, expenses, mileage, per diem rules, and Independent Contractor screening and basic payrolling processes

Proficient is Microsoft Word, Excel and PowerPoint

Responsibilities/Tasks:

Responsible for developing the on-going relationship with the client through telephone conversations, face-to -face meetings (when feasible) and email/correspondences.

Maintain and identify growth potential and revenue from the client by looking for additional service

opportunities.

Answer all incoming phone calls from clients and employees during business hours of 8:00 am to 5:00 pm (PST)

Research answers to client and employee questions regarding all aspects of role

Process background checks

New hire orientation

Onboarding employees by preparing new employee packages via electronic portal

Maintaining active employee list from designated client accounts and processing terminations notifications

Assist AP Manager when invoices are delinquent and work with client contact to escalate

Set up I9 cases in online portal and follow them through completion to comply with USCIS deadlines

Review job descriptions from new hires for potential exemption classifications.

Skills and Abilities:

Strong organization and time management skills

Above average verbal and written communication skills

Work independently

High attention to detail

Ability to multi-task is essential

We offer a full benefits package including medical, dental, vision, life insurance, long term disability insurance, 401(k) plan, and paid time off.

Equal Opportunity Employer

Job Details

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