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Job brief
We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safe manner and use field automation systems
Follow all companys filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Requirements
Proven field service experience
Ability to troubleshoot, test, repair and service hydraulic equipment
English literacy
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Ability to weld proficiently (Mig,Stick). Preferred but not required.
Able to read hydraulic and electrical schematics
Valid Drivers License
Owns and operates the appropriate hand tools
Adhere to Company safety regulation
Team player with a positive attitude
Salary and Benefits
Hourly DOE. Up to $30 hourly wage depending on leadership ability, Industry knowledge and work experience
Competitive benefits and 401k Package available
2 Weeks Vacation per year
