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Provide software support for Tyler clients in the use, functionality, and understanding of our products and databases. Because of experienced product and domain knowledge, this position may be the first contact for escalated client issues and may focus on researching and resolving issues. The Software Support Representative ensures timely resolution of minor to complex client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Software Support Representative is expected to continually grow and expand knowledge of the product.
Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.
Location
Modesto Metropolitan Area, California
Responsibilities