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Customer Service/Billing Technician I (District application must be completed with resume)
This is the entry-level class within the Customer Service/Billing series. Initially, incumbents with some customer service or administrative support experience learn the Districts customer service and billing systems, operations, practices, and procedures. As experience is gained, assignments become more varied and are performed with greater independence. Assignments may vary with skill and training of the incumbent. This class is flexibly staffed with the Customer Service/Billing Technician II and incum-bents may advance to the higher-level class after demonstrating the ability to perform the work of the higher-level class. Advancement from the Customer Service/Billing Technician I level to the Customer Service/Billing Technician II level is in accordance with District policies and procedures, including re-ceiving the recommendation for advancement from the respective Department Manager or designee. Some of the requirements to move to the II-level include demonstrating a thorough understanding of the departments policies and procedures; successfully performing billing functions for three consec-utive months; successfully performing past due notices functions for three consecutive months; and successfully performing collections and appeals functions two consecutive times.
Education and Experience:
To qualify, a successful incumbent must possess both education and experience, which would provide the required knowledge and abilities. Experience may substitute for education. Minimum requirements to obtain the requisite knowledge and abilities are:
Customer Service/Billing Technician I
Equivalent to high school graduate with one (1) year of experience in providing general office support, computer applications such as word processing and spreadsheets. Some customer service experience highly desirable.
Closing date July 19, 2019
