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Our Company/Job
Summary
Ghirardelli's employees are the face of
our company. They set us apart from other retailers. They
are ambassadors of our brand and over the past 48 years, our
Restaurant and Retail division has evolved from a single
soda fountain and retail store in Ghirardelli Square into a
dynamic department, with over 700 colleagues. We believe our
vision is changing the way the consumer experiences
chocolate and our objective is to be America's #1 premium
chocolate company.
The Supervisor will be responsible and
accountable for various aspects of managing our store and
upholding the high standards of the company and its
reputation. The supervisor will help the general manager and
his or her management team to ensure that the store operates
in a way that helps deliver excellent customer service,
maximizes financial return, and fosters an environment that
makes Ghirardelli a great place to work for our employees.
Scope of Responsibilities
Store Management
Ensures the well-being of store and its employees
through effective management of safety and risk,
including prevention, escalation, and response
Effectively and timely communicates with all
levels of the organization by following company
standards of team-building, recognition, and
professionalism
Works closely with store personnel, general
manager, store and division management teams, and
Ghirardelli corporate liaisons, such as human resources,
IT, finance, and payroll
Restaurant and Retail Operations
Effectively prioritizes daily store activities
under the direction of the general manager
Manages operations of total sales floor or sales
units (e.g.,
cash/wrap, retail, or fountain areas) and ensures
Chocolateers and optimizing resources and strategically
placed
Serves a principal point of contact with Corporate
employees and outside vendors if no management members
are present at the store, especially while covering
absences, vacations, and leaves
Upholds the values of exemplary customer service
by modeling behavior and leadership
Monitors sales and labor cost issues in real-time
with a goal to maximize profitability without
sacrificing customer service
Responds in a timely manner to all escalated
customer service issues
Maintains high standards of cleanliness,
food/product safety, and branding requirements,
including monitoring of communications with guests
regarding allergens ensuring company policy is strictly
followed
Properly uses MICROS system and its functionality
People Management
Assists with payroll, scheduling, interviewing,
selection, in-service training, under the auspices of
the general manager and in conjunction with the human
resources and payroll departments
Develops Chocolateers using coaching, mentoring,
and empowerment practices
Handles basic Chocolateer employee relations
functions, including discipline or suspensions as needed
under the direction of the general manager
Serves as a general resource and role model for
Chocolateers
Specific
Knowledge & Skills
Clear, professional, and effective
oral and written communication
Team-building skills of empathy,
rapport-building, delegation, and empowerment
Ability to manage time effectively
and be self-directed under minimal supervision
Ability to conduct evidence-based
business forecasting for sales and resource needs
Familiarity with point of sale
systems, such as MICROS
Knowledge of restaurant or retail
management techniques
Education and Work Experience
High school diploma or GED
preferred
One or more years of related
experience in a fast-paced restaurant or retail
environment with six or more months as a supervisor
preferred
Working Conditions
Rare to Occasional ability to lift
and carry up to 50 pounds
Ability to travel to various
locations across the country
Must be able to work weekends.
Location:
660 Cannery Row
Monterey, CA 93940
Click
here to apply.
