Veterinary Receptionist / Client Services Representative (Monterey)

Veterinary Receptionist / Client Services Representative (Monterey)

08 May 2024
California, Monterey bay 00000 Monterey bay USA

Veterinary Receptionist / Client Services Representative (Monterey)

Vacancy expired!

The Veterinary Receptionist / Client Services Representative primary duty is interacting with clients and coordinating communication between doctors, assistants, and clients.

Essential duties and responsibilities:

Provide top-notch customer service.

Greet clients.

Being attentive to client and pet needs.

Identify and work compassionately with clients in various emotional states.

Work patiently with distressed, frustrated or disgruntled clients.

Answer and triage phone calls from clients.

Schedule & confirm appointments and procedures.

Check-in clients.

Monitor client flow from check-in to discharge.

Monitor schedule and flow.

Client call backs.

Managing records.

Fill prescriptions.

Discharge patients.

Client education.

Inventory control, management and ordering medical and cleaning supplies, medicines, pet food, cat litter, and equipment, etc.

Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.

Maintain proper documentation in the electronic medical record.

Relay appropriate information to/from clients to doctors and management.

Computer skills: Able to use Windows-based computer systems, word processing, email,

web search and other skills needed to use the practice management software program effectively.

Qualifications:

High School Diploma or G.E.D.

At least one year of customer service job-related experience.

Must be able to lift 30 pounds safely.

Basic math and writing skills.

Experience working in a veterinary clinic a plus.

Experience with iShelters a plus.

Other:

The receptionist must possess excellent critical thinking and problem-solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

Please email cover letter and resume to be considered for this position.

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