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FULL TIME TASTING ROOM ASSOCIATE â TASTE MORGAN
The ideal candidate will be an enthusiastic team player who is success focused, passionate about wine and committed to demonstrating truly exceptional service. Primary responsibilities include: Customer engagement & wine education, retail/hospitality operations, and event support.
CUSTOMER ENGAGEMENT & WINE EDUCATION (45%):
⢠Work in a team environment to provide exceptional customer engagement in alignment with winery messaging and financial goals.
⢠Pour and describe wines, winemaking techniques and winery history; answer questions about wines.
⢠Share knowledge of Santa Lucia Highlands growing area and general Monterey County tourism information.
⢠Demonstrate salesmanship skills through active listening and rapport building with guests.
RETAIL/HOSPITALITY OPERATIONS (35%):
⢠Assist with tasting room operations including product restocking and merchandising, opening/closing procedures and inventory control.
⢠Perform periodic cleaning tasks to maintain appearance and presentation of tasting room and serving ware.
⢠Handle routine sales efficiently and professionally. Utilize good judgment and problem solving for special requests or non-routing transactions.
⢠Perform other administrative tasks as may be assigned by manager.
EVENT SUPPORT (20%):
⢠Coordinate appointments for tasting room visits, special events and other project as assigned.
⢠Assist with planning, set-up, execution and take-down of hospitality events. Communicate with winery marketing staff as needed.
⢠Represent winery at outside functions as needed, including outreach calls on local industry members (concierges, retail, winery & restaurant staff).
EDUCATION & EXPERIENCE:
⢠Minimum of one year of successful, related experience
⢠High School diploma or GED required
QUALIFICATIONS:
⢠Must be at least 21 years of age
⢠Must have a valid driverâs license and reliable transportation.
⢠Must have strong verbal and written communication skills with the ability to speak with and in front of people.
⢠Ability to adjust efficiently and effectively to changes in service or engagement expectations.
⢠Retail sales and customer service experience: ability to present product, up sell and cross sell.
⢠Strong computer skills: Proficiency in Microsoft Office and cloud-based applications on both PC and Apple platforms. Experience with Wine Direct a plus.
WORK ENVIRONMENT REQUIREMENTS:
⢠Work schedule may require weekends. Some holidays and occasional evening hours may also be required.
⢠Occasional outdoor events can require working in weather conditions
⢠Must be able to stand and walk for extended periods of time
⢠Must be able to lift and carry 50 lbs
Full-Time Position (32+ hours/week)
Hourly, Non-Exempt
Hourly wage â DOE â tips, incentives and team bonus
Benefits: Medical/Dental, 401K with match, Paid Time Off, Wine Allowance & Discount
Please reply to this posting with resume and cover letter to apply for position.