Job Description: Q Analysts is looking for a Program Manager with 7 year’s hand-on experience to lead and support the global bug triage program for our client who designs and develops a range of search, media and consumer electronic products. The Program Manager will manage methodology and process of bug triage workflows while engaging with key stakeholders and engineering teams to support new product launches for software, mobile and home based IoT products. This Program Manager must be a creative problem solver with self-awareness and a solutions focus. Responsibilities:
Manage technology programs, defining milestones and success criteria, resource allocation and successful on-time delivery
Drive a daily standup meeting to understand progress and align team members around goals and to address short-term challenges and resolve blocking issues
Communicate schedules, priorities, and status to all levels in the company.
Monitor bug triage quality and accuracy, identify trends and opportunities for continuous improvement
Organize and analyze unfiltered data and produce clustering and grouping of data sets
Provide data-driven recommendations on triage workflows and process improvements
Provide proactive support to engineering teams to help set up a strong foundation for bug tracking workflows and reporting
Identify risks/gaps and propose mitigation plans
Track top issues for weekly report for over 100 cross-functional teams
Become a subject matter expert across products and features
Update and create new documentation as needed
Provide ongoing trainings for knowledge sharing and upcoming features
Required Qualifications:
Experience in Program Management on technical cross-functional projects
Good judgment and good instincts regarding both people and technology
Strong interpersonal, written and verbal communication skills, you own and evangelize the program and represent the team at weekly, monthly and quarterly reviews
Must be a proactive, self-starter and willing to do what it takes to benefit the program
Technically savvy, understands and uses internet search, smartphones, mobile applications, media and the product development lifecycle
Detail oriented and ability to understand complex workflows and evaluate a situation and apply best practices
Preferred Qualifications:
Experience with home automation and AI-voice based products is a plus
Experienced in writing documentation and reports for technical teams
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