Responsible for engineering the desktop infrastructure and managing the desktop experience in a 24x7x365 high-availability healthcare environment. Responsibilities include planning, designing, forecasting, deployment, documentation, capacity management, patching, updates, and other ongoing oversight of the organization’s desktop environment. This position implements technologies that maximize service quality and effectiveness.
Responsibilities include planning, designing, forecasting, deployment, documentation, capacity management, patching, updates, and other ongoing oversight of the organization's virtual desktop environment. This position implements technologies that maximize service quality and effectiveness. The Desktop Engineer has a broad technical understanding of organizational processes, technological offerings, and service capabilities. The Desktop Engineer champions transformative technologies that are both business and patient care centric. The Desktop Engineer consults and works with the Desktop Group Supervisor, Server Engineers, Network Engineers and Applications Analysts on large projects and complex issues and, in some cases, is the Project Manager responsible for the product deliverable. The Desktop Engineer is actively engaged in process definition, developing best practices, growing service capacity, and improving quality while adhering to all IS Division guidelines, policies and procedures, and directives. Responsible for the configuration and deployment of application packages, operating systems, compatibility testing, and user acceptance testing.
Manage small to medium projects with significant impact.
Other duties as assigned.
QUALIFICATIONS
Associate degree in Information Technology, Computer Science, related field, or related relevant work experience.
Advanced experience with managing technical projects such as hardware and software deployments with significant impact.
Advanced experience working in and administering a virtual desktop environment. Advanced knowledge of server functions such as file, print, and application services; as well as functional understanding of directories, shares, share rights, user accounts, user rights, and groups.
Advanced technical and customer service skills a must.
Two years (concurrent) proven ability to package and configure shrink-wrapped, home-grown, and compiled MSI applications for completely automated administrative deployments.
Demonstrated advanced knowledge of Windows and non-Windows operating systems, domain architecture, and interaction with the desktop environment.
Demonstrated experience in end-user device technologies, application integration and associated services, operating systems, and related utilities.
Ability to comprehend and modify network services and resources.
Demonstrated experience designing unattended package builds, processes, and imaging utilities.
Ability to evaluate software products and make recommendations based on business and patient care objectives.
Demonstrated proficiency in operating system security, capabilities, vulnerabilities, and batch implementation methods.
Working knowledge of virtualized environments.
VB, Batch, WSH, and/or Rapport scripting knowledge and abilities.
Advanced analytical and problem-solving skills.
Proven ability to automate and design software systems.
Ability to create technical documents such as training manuals, release notes, product evaluations, and process diagrams.
Exceptionable knowledge of industry packaging standards and quality assurance processes.
Ability to build organizational partnerships with users and quickly and effectively solve their problems.
Must demonstrate excellent written/verbal interpersonal communication and problem-solving skills.
Ability to build organizational partnerships with others and be able to negotiate and build consensus.
Ability to manage own time and schedule own tasks. Must take the initiative to work efficiently without constant supervision and direction.
Demonstrated resourcefulness, initiative, and analytical abilities.
Must be able to work varied shifts and/or additional hours.
Ability to read, writes, hears, and verbally communicates in English to the degree required to perform the job.
