Vacancy expired!
RESPONSIBILITIES:
Kforce has a client in search of an IS Analyst Senior Associate in Newbury Park, CA.
Duties:
Provide support for business-critical events like ED&O, Earnings Calls, Board of Directors meeting, Business Review meetings, litigations
Coordinate team's activities using Agile methodology and make sure resources are focused appropriately based on existing priorities
Perform daily checks on all open VIP issues and own to closure thus ensuring service Level Agreement (SLA) and Operational Level Agreement (OLA) compliance
Provide technical and non-technical customer focused IT support, develop and maintains relationships within the business, at all levels
Evaluate new technology products based on testing metrics and methodology and recommends new technologies that will be beneficial to the executive and support staff
Assist with resolve complex, break-fix issues; Troubleshoot user problems from the client's end and engage other IS groups as needed while maintaining ownership and ensuring client satisfaction
Provide remote support to diagnosis and correct complex system issues
Serve as a point of escalation for all incidents, assuring timely attention and resolution is provided
Acts as a primary contact for VIP projects involving technical rollouts, office moves, hardware/software upgrades
Participate in training programs designed to educate end users about basic and specialized applications with the ability to explain complex issues in an easy to understand manner
Works in a virtual global team environment to provide seamless experiences for traveling executives by collaborating with clients to determine and understand business requirements
Track all work using existing ticketing and other tracking systems; Identify trends and escalate as necessary
REQUIREMENTS:
Bachelor's degree minimum
4+ years of technical PM experience within any industry (Pharma or Biotech preferred - not required)
Must have experience with Agile techniques
Awareness and experience with widely successful Agile techniques: Creating Epics, User Stories, Continuous Integration, Continuous Testing, Agile Games
Excellent communication skills, including oral and written across Business and IT
Extensive Project Management skills
Candidate can be fully remote - must work PST (no exceptions on time zone)
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
