Vacancy expired!
RESPONSIBILITIES:
Kforce has a client in search of an IS Business Systems Analyst Senior Associate in Newbury Park, CA.
Day to Day Responsibilities:
Provide support for business-critical events like ED&O, Shareholder's meeting, Board of Directors meeting, Business Review meetings, CRDAC meetings
Perform daily checks on all open issues and own to closure thus ensuring Service Level Agreement (SLA) and Operational Level Agreement (OLA) compliance
Provide technical and non-technical customer focused IT support, develop and maintain relationships within the business, at all levels
Evaluate new technology products based on testing metrics and methodology and recommend new technologies that will be helpful to the executive and support staff
Independently resolve complex, break-fix issues; solve user problems at the desktop or provides phone support to diagnosis remote customer issues
Identify and solve complex system issues with PCs, Macs and mobile devices
Serve as a point of contact for all incidents, assuring timely attention and resolution is provided
Acts as a main contact for projects involving technical rollouts, office moves, hardware/software upgrades
Participate in training programs designed to educate end users about basic and specialized applications with the ability to explain complex issues in an easy to understand manner
Works in a virtual global team environment to provide seamless experiences for traveling executives by collaborating with clients to determine and understand business requirements
Perform in depth analysis and provide suggestions based on the business requests
Interact with senior leaders and own issues to completion
Interactions with our Information Security, Identity and Access Management, Records and Information Management teams to ensure solutions are scalable, secure, and optimized to protect our information
REQUIREMENTS:
High School diploma/GED and 8 years
Associates degree and 6 years of experience
Bachelors and 2 years
Strong general technical skills across all end user technologies
Windows OS, Office 365
AV Sytsems
Excellent customer Service skills
Good communications and organizational skills
Must have good tenure
Red Flags:
Non-technical experience
No customer service skills
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
