HelpDesk Technician - IT Specialist II

HelpDesk Technician - IT Specialist II

02 Nov 2021
California, Newportbeach, 92663 Newportbeach USA

HelpDesk Technician - IT Specialist II



Helpdesk Technician - IT Specialist II


Location: Newport Beach

(Unfortunately NO Corp2Corp or 3rd Parties Please )




Summary

The HelpDesk Technician - IT Support Specialist II position is responsible for being the first point of contact for all IT support related items. You will be responsible for a variety of tasks to ensure the technology needs of the employees are met so they can effectively perform their duties. The ideal candidate will perform these tasks while maintaining a positive and productive relationship with the employees, vendors, and clients.




Responsibilities Include but are not limited to:

Duties include the following (other duties may be assigned as required by management):


  • Serve as the initial point of contact for IT requests.

  • Manage IT support requests utilizing ticketing system; resolve or escalate issues accordingly.

  • New employee onboarding: accounts creation; workstation and mobile device setups and configuration.

  • Install, manage and troubleshoot various SaaS and on-premises software systems such as G Suite, Office 365, Quickbooks, , Corridor, Flightbridge, etc.

  • Manage and troubleshoot VoIP phones

  • Trouble shoot existing low voltage wiring and run new cables as needed.

  • Provide end-user support as needed: hardware and software troubleshooting; email; wireless connectivity; MS Office applications; printing connectivity issues, etc.

  • Document all incidents in ticketing system

  • Update and maintain knowledge and configuration management databases

  • Coordinate w/existing vendors and service providers

  • Assist w/ IT infrastructure projects

  • Identify user needs, provide end-user training as appropriate

  • Participation in the development and improvement of processes and internal controls.

  • Maintaining a positive relationship with customers and vendors alike.


Highly Desirable


  • Office 365 experience

  • Windows Systems

  • Experience with VOIP

  • Experience w/ Active Directory and Windows Server environments

  • Knowledge of Ubiquiti Unifi

  • Knowledge of networking and firewalls

  • Industry certifications: A+, N+, Sec+, CCENT, MCP, ITIL


Requirements


  • 5+ years of IT support experience

  • Excellent customer service and communication skills

  • Experience with desktop and mobile support, configuration and setup: Windows OS, Google Chrome OS, iOS, and Android.

  • Ability to adapt to changing needs while responding quickly and positively.

  • Ability to plan, prioritize, and complete assignments within deadlines.

  • Must have a valid driver's license.

  • Must be able to work as part of a team and independently, in high stress and fast paced environment- ability to focus during busy periods throughout the month and year.

  • Must be a highly motivated and organized, as well as have extreme attention to detail.

  • Be able to pass a pre-employment background check and drug test.

  • Must be able to work nights, weekends, and holidays as needed - we're a firm believer in work/life balance but the nature of IT will sometimes require after hours work.


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Job Details

  • ID
    JC5439503
  • State
  • City
  • Job type
    Contract
  • Salary
    USD $25 - $30 per hour 25 - 30 per hour
  • Hiring Company
    Vaco Technology
  • Date
    2020-11-02
  • Deadline
    2021-01-01
  • Category

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