Mid-level Helpdesk / Desktop Support Technician: Win OS / light Mac OS, O365, Azure AD, imaging, etc.; MDM preferred.

Mid-level Helpdesk / Desktop Support Technician: Win OS / light Mac OS, O365, Azure AD, imaging, etc.; MDM preferred.

Vacancy expired!

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a

mid-level Helpdesk / Desktop Support Technician: Win OS / light Mac OS, O365, Azure AD, imaging, etc.; MDM preferred.
We are seeking an

IT Systems Support Technician to join the team in Newport Beach, CA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Strong skills supporting Windows OS, Mac OS (preferred), Microsoft Office 365 environments, Microsoft Office suite of applications, Azure Active Directory, and Active Directory.
• Building and configuring PCs and laptops as well as loading software, and conducting audits for unlicensed software
• Entering/resolving tickets with a formal ticketing system
• Using remote log in tools to support remote users
• Doing deskside support for onsite users
• Responding to support calls to troubleshoot reported problems and taking necessary steps to resolve the issue
• Collaborate with IT teams to troubleshoot and resolve ad-hoc incidents with hardware, software when needed
• Running and terminating infrastructure cabling between workstations and communication closets (as needed)
• Setup of peripherals and components when necessary
• Assisting in inventory management
• Email and spam troubleshooting
• Provisioning of new or existing phones and maintain the corporate Mobile Device Management solution, supporting iOS and Android mobile devices
• Basic troubleshooting for server issues (Windows / VMware eSX; can escalate to a more Sr. team member / potential to be cross-trained)
• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls Assist users with Operating System issues, desktop software and network/local printer issues (basic troubleshooting, can escalate to a more sr team member / potential for cross-training as well)
• Troubleshoot and support firewall and routing issues (basic troubleshooting, can escalate to a more Sr team member / potential to be cross-trained)

REQUIRED QUALIFICATIONS

• Bachelor's Degree is preferred/not required.
• Relevant certifications preferred
• This is a mid-level role that requires 2-3 years of relevant helpdesk / desktop support experience.
• Experience supporting:
  • Windows OS (8 / 10)
  • Office 365
  • Active Directory / Azure Active Directory
  • Mac OS (a plus)
  • Windows Server (basic troubleshooting)
  • Networking (basic troubleshooting)
• Experience configuring and deploying mobile devices, handheld or tablets using MDM software is a plus.
• Formal ticketing system experience (any tool works)
• Remote log in (of end users)
• Imaging experience
• Strong documentation skills
• Excellent written / verbal communication skills with a customer-service mentality
• A flexible, can-do attitude with customer orientation and strong dependability
• Reliable, punctual, well-organized, self-motivator who works well alone and with others

COVID-19 Vaccination is required as a condition of employment. Reasonable accommodations will be considered.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
#JBU ABOUT KORE1
Specializing in creative and technical recruiting, KORE1 is committed to supporting top IT and Creative professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.

Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.