Description/Job SummaryHealthcare Security ManagerSalary: 130,956.80Location: Oakland, CABlackstone Consulting, Inc. is seeking a Healthcare Security Manager for their Healthcare Security Client in Northern California.Job Description:Description/Job Summary:The Healthcare Security Manager is responsible for overseeing the security operations and programs within a healthcare facility. Their primary objective is to ensure the safety and protection of patients, staff, visitors, property, and other assets, while maintaining compliance with relevant regulatory requirements. This role requires strong leadership skills, excellent problem-solving abilities, and a deep understanding of security protocols within the healthcare industry.Responsibilities/Duties:BCI PROGRAM MANAGEMENTStaffing
Ensure staffing numbers are met and remain at the expected fulfillment rate.
Participate in screening potential candidates to ensure all new hires possess the necessary skills and knowledge to fulfill their roles effectively.
Work with HR to ensure recruitment of high-quality candidates, onboarding and training, performance management, and managing any subcontracted services.
Oversee the coordination of shift schedules, assignments, and overall coverage to maintain a consistent security presence across the facility with either BCI or subcontractor employees.
When needed, fulfill job duties and qualifications of a Security Officer or Supervisor
Manage the sub-contractor's day-to-day assignments and ensure proper support from sub-contractor branch and assigned leadership team
Governance
Host team meetings to ensure alignment with day-to-day responsibilities and long-term goals
Attend management calls with Regional Vice President & National Support Services as necessary
Prepare, update, oversee, and implement annual site assessments, site audits, and security management plans
Oversee and maintain site post orders for all posts and shifts
Develop site improvement plans as required
Compliance
Learn, adhere and manage to company policies and procedures
Maintain compliance with local, state, and federal regulations
Ensure compliance with regulatory bodies
Adhere to company requirements, contract requirements, the BCI contract and union CBA
Training & Education
Onboard new staff members to ensure they are highly trained, knowledgeable of healthcare security, and of their job duties
Ensure all employees on the contract are in compliance with training requirements
Provide ad-hoc training, drills and plans to continue high quality service
Stay abreast of emerging security trends, and regulatory changes, and incorporate relevant updates into training materials and procedures
Program Measurement & Analysis
Track and use security data to inform business planning strategies, make recommendations, write business cases, monitor, and escalate risks and trends
Prepare and submit high-quality, detailed, and accurate reports by hand, or with a reporting system and conduct quality review of staff reports
Communication
Communicate in a courteous, respectful, and pleasant manner to the security team, customer, visitors, and members
Present a professional image of BCI, the customer and the Security Department
Manage key relationships with local and regional clients
SECURITY OPERATIONSAccess Control
Oversee badging creation for clients, guests, patients, and visitors
Control access to high-risk locations
Perform emergency lock-downs as required
Manage security of IT rooms and equipment
Incident Management
Ensure the delivery of high-quality incident reporting within CORE system
Reconcile Violent Incident Reports with Security Incident Reports (only in CA & WA)
Respond and/or dispatch officers to incidents and calls for service
Escalate high-impact incidents to client team
Develop analysis and recommendations for incidents requiring better service
Conduct thorough investigations either personally or through subordinate
Threat Management
Analyze and identify risks, gaps, and implement countermeasures
Apply complex concepts, develop creative solutions, and drive innovation
Engage and attend threat management committee meetings as needed
Foster a culture of security consciousness among all stakeholders by promoting awareness campaigns, workshops, and ongoing communication
Security Systems
Oversee access control systems, including electronic locks, badge readers, and surveillance cameras, to regulate entry and exit point
Monitor security systems and alarms for potential breaches, promptly investigating and addressing any detected anomalies or incidents
Participate in nationally run technology pilots and provide user feedback and data
Share video and necessary footage for investigation purposes
Security Staff Supervision
Responsible for the oversight and day-to-day management of security staff.
Evaluate and document staff performance, issue performance reviews, and corrective action plans.
Manage succession plans and ongoing team development
Foster a strong, collaborative, and inclusive working environment
Coach, develop, and manage the Assistant Manager and/or Site Supervisors.
Conduct annual performance evaluations consistent with company protocol
Facilitate employee engagement by developing a culture of respect, inclusivity, collaboration, and acknowledgement
Customer Service
Attend client meetings & huddles
Collaborate with cross-functional teams, such as facility management, human resources, and legal to integrate security measures into various operational processes
Respond to all requests and interact with the client in a polite, professional, and helpful manner
Required Skills:
Analytical mindset and problem-solving skills to assess risks, make sound decisions, and implement effective security measures
Computer proficiency
Excellent communication skills - verbal and written
Familiarity with security technologies
Strong knowledge of healthcare security regulations
Exceptional leadership skills
Ability to handle sensitive information
Ability to respond to emergency situations as required
Ability to work in a stressful environment
Experience training and developing a diverse team
Business acumen
Experience with build
Required Experience:
6+ years related experience in managing security operations of a comparable size and complexity to the assigned locations, including any appropriate combination of healthcare industry, law enforcement, or military police experience that included management responsibility.
Required Qualifications:
Valid state driver's license or state issued identification card
State Regulated Guard Card
Ability to pass a physical agility test
Preferred Qualifications
Certified Healthcare Protection Administrator License (CHPA)
