Manager, Quality Engineering

Manager, Quality Engineering

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Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in - join us!

Your Role

The IT Quality Engineering team is part of the IT shared services organization . The Quality Engineering Manager will report to Senior Manager, Quality Engineering. In this role, you will closely work with IT shared services leaders and managers to improve the overall quality of Engineering work in the new portfolio model Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Provide day-to-day management of a team of Quality Engineering Engineers
• Work with other Quality Engineering managers to implement Quality Engineering strategies across the organization
• Communicate Testing status to project stakeholders
• Negotiate and manage the Quality Engineering project budget
• Define and track metrics to measure Quality Engineering effectiveness and efficiency
• Manages staff engaged in the design/development/acceptance, administration, or operations of IT system functions, programs, or manages the delivery of IT services to a physical location/site
• Manages quality engineering work in the areas of Operations Portfolio and other Quality Engineering Common Services areas
• Responsible for System Development Life Cycle (SDLC) of applications within IT Shared Services Quality Engineering Department working across all applications/infrastructure and data for entire business; application and functional testing, integrated release regression testing, automation, production incident support across major applications within these portfolios including Facets & Extensions, Elements, EDI, ESB and Data
• Responsible for making improvements and modifications to the Operating Model and Strategic Architecture of the team along with defining and publishing key performance metrics of the team on regular basis.
• Communicates with parties within and outside of the team, which may include external customers or vendors depending upon the job function. Influences decisions which are usually more product and operationally oriented.

• Requires a bachelor's degree or equivalent experience
• Requires at least 7 years prior relevant experience, including 3 years of management experience gained as a team leader, supervisor or project/program manager
• Excellent communication skills, both written and verbal, as well as relationship-building skills to collaborate with and influence all relevant stakeholders, both internal and external.
• Strong experience in Agile and cloud transformation implementations
• Strong independent judgment, problem-solving, and critical and analytical thinking skills, including a "moral compass" and high integrity required.
• Ability to work with minimal supervision, to multi-task, and deliver a quality work product in a highly regulated, demanding, and constantly changing corporate environment required.
• Ability to work collaboratively in a team, applying people management and mentoring skills required.
• Project management certifications and Agile certifications are preferred

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short
• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals