Vacancy expired!
"Due to the necessity of frequent face-to-face interactions with our end-users, candidates must be fully compliant with the COVID-19 vaccination to be considered for this position. By applying for this position, you confirm that you are fully vaccinated for COVID-19 and can provide proof of immunization upon request.'
Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkSupporting IT equipment in large corporate/Logistics Center environmentHeavy lifting and sometimes getting dirty required.IT equipment Install/Move/Add/ChangeTrack and resolve customer incidents and requests through the ServiceNow ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesRestoration and migration of user dataShipping, receiving and disposal of IT equipmentSmart Hands support to assist other support groups such as networking, server and telecommunication teamsPrinter and peripheral device supportWireless access points (WAP) support and troubleshootingScan gun support including basic programming and troubleshootingInventory management of IT assets including asset auditingVideo Conference room equipment support and meeting supportExecute and follow appropriate KB articlesSpecial event support including potential afterhours support requirementsVIP support
What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
Why we're different Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making.
Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
What do you need to succeed?3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10Experience troubleshooting and replacing hardware on Lenovo PCsExperience using Active DirectoryExperience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 clientExperience troubleshooting wireless connectivity issuesQuality Customer Service skillsVPN experience.Experience with basic hardware printer supportExperience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDPWindows hardware and software troubleshooting skills and experienceExcellent verbal and written communication skillsAbility to do in-depth research and troubleshooting for complex technical issuesAbility to complete all work tasks with minimal supervisionAbility to work in an on-call rotationStrong customer service experience in a corporate environmentExcellent time management skills to prioritize workloadAbility to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipmentExperience supporting Windows OS, Microsoft Office, smart phones, AV/VC equipment, printers and the following PC hardware manufacturers: Apple, Lenovo, Dell, HP. High level of professionalism and strong personal interaction skillsHigh level of flexibility and the ability to positively respond to changes in work requirementsAbility to operate and communicate effectively while under pressure is essentialAbility to communicate and interact with both technical and non-technical customersGood technical writing skills and a willingness to document all work performedAbility and willingness to learn new technologiesWillingness and skills necessary to determine the solution & root cause of issue
Available Shifts are
MondayTuesdayWednesdayThursdayFridaySaturdaySundaySHIFT 15a - 1:30p5a - 1:30p5a - 1:30p5a - 1:30p5a - 1:30pOFFOFFSHIFT 46a - 4:30p6a - 4:30pOFFOFFOFF6a - 4:30p6a - 4:30pSHIFT 5OFFOFFOFF9:30a - 8p9:30a - 8p9:30a - 8p9:30a - 8pSHIFT 6OFFOFFOFF4:30p - 3a4:30p - 3a4:30p - 3a4:30p - 3aSHIFT 74:30p - 3a4:30p - 3a4:30p - 3a4:30p - 3aOFFOFFOFFSHIFT 8OFF7p - 5:30a7p - 5:30a7p - 5:30a7p - 5:30aOFFOFFSHIFT 98:30p - 7a8:30p - 7aOFFOFFOFF8:30p - 7a8:30p - 7a
