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Our company is looking for a bright, motivated, Technical Support Tier I Technician. Our team consists of over 600 professionals and staff at Dental Office Locations throughout CA, AZ, TX, & AL. The Technical Support Specialist I works both independently and collaboratively with other members of IT field personnel and Corporate users to solve problems and to provide excellent courteous customer service. The Technical Support Specialist I is expected to triage incidents from service desk ticketing system, emails and specifically assigned service desk tickets, work and resolve routine incidents, and administrate users in multiple systems. The successful candidate is expected to follow through issues and incidents to resolution with accurate recording of information, data and remediation details and they are a fundamental part of this job’s responsibilities
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