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Join the Nation's #1 Outdoor Remodeler as awarded by Qualified Remodeler for the past 4 years! Experience our AMAZING CULTURE where we encourage personal development and growth paving the way to success. You will be part of a movement collaborating with like-minded individuals dedicated to providing solutions to homeowners to make their outdoor living dreams a reality. Enjoy the confidence of being a part of a family that Qualified Remodeler recognized as the Country's 8th Largest Remodeling Firm! Find out more about us by researching our website:
www.systempavers.com
System Pavers is currently in search of a full-time Customer Service Rep for our nation-wide call center located within our Corporate Headquarters in Santa Ana, CA.
Schedules available: 10:00am-7:00pm/11:00am-8:00pm
What you will do:
Handle inbound and outbound customer related phone inquiries and ensure that issues are resolved promptly, professionally and thoroughly
Manage escalated client calls with courtesy and professionalism
Respond to email correspondence quickly and competently
Utilize outstanding typing skills to enter detailed notes into our system
Educate our clients on the company's products and promotions
Multi-task efficiently, switching between multiple screens and systems with speed and ease in order to provide quick and accurate information to the customer
What we provide:
Earn an hourly rate of $14/hr
Average up to $19/hr and more with our Bonus opportunities!!!
Full-time positions include Benefits (Medical+Dental+Vision) and 401k
7 Paid Holidays
Free Gym Access
What we are looking for:
Our ideal candidate is an organized and diligent, team-oriented individual, who is great with customers. They excel in effective customer communication and are willing to go above and beyond their day to day duties to enhance the customer experience.
What you will need to succeed:
A pleasant, friendly attitude, with an ability to adapt to change
Experience dealing with difficult customers
At least 1 year call center experience (preferred)
Solid decision making skills
A strong work ethic, and willingness to work a flexible schedule as needed
Great attention to detail and organizational skills
MUST be able to type at least 50WPM
High volume inbound / outbound call experience
The desire to meet and exceed measurable performance goals
Must have flexible schedule and must be open to weekend shifts (office is open Mon - Sunday)
A background check will be conducted for this position
System Pavers, America's leading designer and installer of outdoor living spaces, has been awarded a 2018 Guildmaster Award for exceptional customer service for the eighth year in a row.Come and Join Our Winning Team!
Apply for our Customer Service Rep position
System Pavers is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. System Pavers will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.
