Reservationist / Dispatcher - Full Time

Reservationist / Dispatcher - Full Time

14 Aug 2021
California, Orange county 00000 Orange county USA

Reservationist / Dispatcher - Full Time




Seeking Professional Reservation Agents with Strong Customer Service Background

We have maintained a professional standard in meeting the needs of many executive, corporate, and private travelers in the Orange County & Los Angeles area since 1985, and are currently accepting resumes for professional, customer-service driven Reservations Agents.

Job Summary

The Customer Service Representative will be primarily responsible for assisting clients in making transportation reservations. Duties will also include monitoring company email inbox, website, and text messaging system, assigning drivers to runs and follow up.

General Accountabilities

Responsible for communicating effectively with clients while inputting accurate trip information, while maintaining a friendly demeanor.

Maintain open communications with supervisor, ensuring timely and accurate reporting on the status of problems, concerns, etc.

Consistently checking / scanning the system, ensuring error free reservations as well as complete knowledge of all reservations processes and correct pricing

Communicate with drivers regarding any details that are pertinent to the successful completion of transfers, i.e. notes in reservations should be read on a consistent basis to ensure awareness of client requests/needs and ensure drivers are made aware and follow through.

Complete any/all other duties assigned to ensure smooth operations throughout the company.

Maintain confidentiality of employee, corporate, and customer records and information.

Maintain work area in a clean and safe manner.

Must be able to work weekends and holidays in a 24/7 environment

Must be able to sit for long periods of time.

Monitor flights and update drivers to any changes

Job Qualifications

High school diploma or equivalent education & 1-2 years related job experience preferred

Must be able to think and act clearly and calmly under all circumstances.

Must possess basic math, computer, people, and leadership skills.


Ability to actively engage in conversations with clients

Attention to detail

Meets challenges resourcefully

Exhibits patience and persistence in the face of obstacles

Seeks further education and technical training

Responds well to questions

Gathers and analyzes data skillfully

Adapts very well to change and inconsistency in the workplace

Currently available Shift:

Monday through Friday from 08:00AM to 04:30PM

Additional shifts may come available as needed and shift coverage will be needed from time to time. Must be available to train during the week.

Pay commensurate with experience and will increase with growth in this position.

CURRENT PAY SCALE: $11 during training (1-2 weeks) then $13-15/hr - pay to grow with responsibilities.


5 PTO days per year after 1 year of service

3 Sick days after 90 day probation period

Medical Insurance

Casual work environment

Please respond via email only! DO NOT CALL THE OFFICE

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