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JOB SUMMARY:
Under the general direction of the Janitorial Operations Manager, the primary responsibilities of the Supervisor are to professionally and courteously greet, direct and assist clients and manage cleaning specialist or perform cleaning tasks at their assigned accounts; Perform cleaning tasks including but not limited to; trash removal; dusting; cleaning and re-stocking supplies in restrooms, break rooms, coffee centers; sweeping and mopping floors; vacuuming; window washing; other project work/special services duties assigned. Must be Bilingual (Eng/Spa).
EXPERIENCE | EDUCATION:
High School Diploma or equivalent. Three year or more supervisor experience with managing employees; general cleaning and project work/special services. Must be bi-lingual.
JOB REQUIREMENTS:
Supervisory experience.
Total knowledge of general facility cleaning.
Knowledge of project work/special services. Carpet cleaning; stripping and waxing; buffing and burnishing; scrubbing and recoating; carpet spotting and window washing.
Demonstrated skill and proficiency with cleaning equipment.
Demonstrated skill and proficiency with consumable supplies.
Total knowledge of identifying surfaces and make recommendations for proper cleaning procedures.
Excellent conceptual thinking skills and the ability to identify and analyze complex and sensitive issues, problems and conflicts and to use independent judgment to make decisions, and to recommend and/or implement solutions.
Customer services principles and practices.
Ability to listen and communicate clearly, fluently and diplomatically orally and in writing in the English language; also to maintain excellent interpersonal and cooperative relationships with management, staff and clients.
Ability to plan, organize, prioritize, and accurately follow through on work activities with time constraints and interruptions to meet deadlines as well as to work independently with a minimum amount of direction and/or supervision.
Ability to remain flexible, resilient, calm, maintain a sense of humor and to regularly present a well-groomed, professional image.
Ability to exhibit desirable and appropriate behavior including integrity, industriousness, sense of urgency and confidentiality and independent judgment to provide for a cohesive working environment dedicated to achieving the organization’s goals.
Ability to work effectively and respectfully with staff, managers, executives and others with a variety of working styles to achieve accountability and results using authority and influence sensitively to garner cooperation and maintain service excellence.
Ability to work daily and effectively to balance stress of multiple projects, conflicting priorities, substantial workload, environmental ambiguity and changing plans through self-management and productive communication with the supervisor and management team.
Ability to generate goodwill for the organization and its management among staff, clients, suppliers, referral sources, regulatory bodies, the general community and others pertinent to the business; demonstrate a strong commitment to client service and service excellence.
Ability to meet the physical and cognitive requirements of the essential job functions.
PHYSICAL DEMANDS | WORKING CONDITIONS:
Must be able to lift and move objects up to 30 lbs. as necessary.
Moderate physical activities, which may include pulling, pushing, lifting, reaching, bending and repetitive movements.
Demonstrated skill and proficiency with cleaning equipment.
Use of cleaning products, which require the use of protective gloves and eyewear.
Safety is of the utmost importance. Cleaning Technicians must work in a way that complies with all safety regulations required by [Company Name] and OSHA.
Normally, 40 hours per week with extra time as needed to support the mission, activities and expansion of the organization. Any overtime must be preapproved by Management.
Normal office cleaning conditions with occasional local cleaning route travel and/or professional meetings.
MENTAL DEMANDS:
The job involves the ability to use independent judgment to make decisions and to recommend and/or implement solutions.
The ability to listen and communicate clearly and to maintain positive interpersonal and cooperative relationships with co-workers, clients and management.
The ability to plan, organize, prioritize, and accurately follow through on work activities with time constraints and interruptions to meet deadlines as well as to work independently with a minimum amount of direction and/or supervision.
Ability to remain flexible, resilient, calm, maintain a sense of humor and to regularly present a well-groomed, professional image.
ESSENTIAL RESPONSIBILITIES:
Responsible for specified locations and employees working in those locations.
Perform building walk-throughs and quality control inspections.
Train employees; assist management with organizing work schedule and assigning tasks.
Setting deadlines and ensuring completion.
Resolve employee problems or refer matters to manager.
Replenish supplies.
Understand the strategy, vision and expansion model of the organization including a basic understanding of the Company be aware of and help to enforce organizational policies and best practices procedures.
