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At Mercy Housing, a Maintenance Manager is a combination of hands-on maintenance and customer service. While you enjoy the hands-on work of replacing dishwashers or repairing damaged carpets, it's your customer service skills that set your performance apart. Your maintenance, construction or general labor background provides you the skills to handle any maintenance task, while your customer service skills ensure CWS residents are satisfied and that their homes are in working order.
New Apartment Community. Plumbing and Electrical knowledge required. Experience in Apartment maintenance a plus. Excellent opportunity for the right candidate.
This is a brief description summarizing the abilities and skills needed for the position.
Requirements
Education:
High school diploma or equivalent required and technical training in a building trade required. Technical certifications in related field preferred.
Experience:
Minimum of two years in skilled maintenance work required. Technical expertise in one or more building trades required.
Abilities:
Relate well to people from diverse backgrounds.
Comprehend and communicate in the English language, both orally and in writing.
Perform basic math and understand measurement systems used in the trade.
Read and interpret electrical, plumbing, and mechanical diagrams and blueprints. Draft to make working sketches.
Use maintenance, trade, and testing equipment and tools.
Interpret and understand maintenance information generated from property management software reports.
Legally operate a motor vehicle (valid driver's license and insurance).
Essential Job Functions & Responsibilities:
Financial Results
Collaborates with Property Manager to ensure that budgets are followed and achieved, where possible.
Meets or exceeds stated unit turnover timelines to ensure maximum occupancy levels.
Property Standards
Ensures that all Physical Product Practices (P3) of Operational Excellence are followed, monitored, and completed.
Collaborates with Property Manager to ensure proper execution of the approved preventative maintenance schedule established for assigned property(ies).
Work Environment
Ensures that positive, collaborative internal and external relationships are fostered and maintained and that requests are responded to in a timely manner.
Ensures completion of necessary educational requirements.
Customer Service
Maintains professional boundaries with all residents, employees, vendors, contractors, and external customers.
Collaborates with Property Manager to ensure that resident concerns are appropriately addressed in a timely manner.
