Vacancy expired!
VoIP Software as a service company is looking for a full-time in-house customer service representatives. The position involves assisting customers by phone with questions/bugs, educating our customers in the use of our software services, and working closely with our sales and product development teams to maximize customer retention and provide an over the top customer service experience. The ideal candidate must be a great educator, a continuous learner, and be adaptable to change.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Be a team player
Must have an excellent phone and email demeanor
Have an outstanding ability to communicate complex ideas to clients
Have a solid working knowledge of Windows OS
Must have reliable transportation or the ability to reliably commute to the office daily
Candidates must pass a background check
Basic computer and operating system knowledge
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Ability to multi-task and adapt to changes quickly
Self-motivated with the ability to work in a fast moving environment
Job Type: Full-time
Salary: $15.00 to $17.00 /hour - Depending on Experience
