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Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team members throughout the world. The only limit to your growth is your ambition and drive. We want to empower you to bring your best, with resources, support, and talented team members that will launch your career.
Northrop Grumman Enterprise Services is seeking a qualified Desktop PC Tech for a classified government program at the Palmdale Site. Individual will perform the following duties on a day to day basis in support of the program:
Provide technical support for computers and associated networks; install, troubleshoot, service, and repair personal computers, related PC software, telephones, cables, connectors, and network equipment such as servers, modems, and multiplexers.
Connect personal computers and terminals to existing data networks; perform basic PC setups.
Instruct and assist users in the use of personal computers and networks; investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases; maintain trouble logs.
Complete paperwork and other tasks needed to satisfy Security requirements; follow all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software; work with Security to remediate classified data spillage incidents.
Coordinate with users, IT staff, server administrators, network engineers, and customer and IT management.
Review the trouble ticket queue to identify issues that need to be addressed; work through the ticket queue without intervening management direction (self-motivated); resolve tickets within established SLAs; raise issues that require management attention or involvement.
Establishe and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies.
Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.
Perform basic PC, PBX, and network software programming.
Work with system administrators and other staff to resolve support issues, escalating where appropriate.
Participate in new installations, testing, and special projects as needed.
Spend significant portions of the day away from the desk supporting users and moving equipment.
Exhibit good communication skills, an energetic approach, and patience with customers.
Qualifications: