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Essential Job Functions: To offer guests memorable dining experiences by successfully managing table assignment, VIPs, special occasions and flow of seatings.
Key Responsibilities: Acts as the face of the restaurant to each guest. Welcome and warmly greet guests on arrival with a smile. Thanks every guest as they leave the restaurant. Manages the efficient and timely seating of our guests, and assists with scheduling reservations and other requests from guests by telephone and in person. Directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff.
Requirements
Proficient in the English language (verbal & written), second language is an asset.
Previous experience in a luxury or fine dining restaurant is an asset.
Must have a very flexible schedule including weekends and holidays.
Knowledge of food and wine an asset.
Must stand for long periods of time.
Computer knowledge is an asset.
RESY experience preferred but not mandatory.
Work Traits
Must be effective at listening, understanding, clarifying, and resolving guest concerns.
The ability to work as part of a team.
Personal accountability.
Impeccable customer service skills.
Professional presentation.
A passion for the hospitality / F&B Industry.
Optimism - creating opportunities out of challenges.
Excellent communication skills.
Personal integrity.
Poise under pressure.
The ability to thrive in a changing, fast-paced environment.
A passion for ongoing self-development/self-improvement.
A willingness to accepting and incorporate feedback.
The ability to adhere to established policies and procedures.
A strong willingness to contribute creative solutions for the betterment of the team.
General Responsibilities
Acknowledge and greet all guests (using names, when known) with an authentic, courteous greeting.
Represent the WORKSHOP brand and uphold our standards of behavior and etiquette.
Assist the restaurant managers in supervising floor operations.
Promptly and accurately create, handle, and change restaurant reservations, using the guest name.
Escort all guests to their table, using the guest name when possible.
Comply promptly with all special requests of management.
Report any problems or issues to the manager on duty in a timely manner.
Communicate pleasantly and courteously with guest, management and co-workers.
Remain observant and respond to each guest at all times.
Know the layout of restaurant and location of all equipment and supplies.
Know all restaurants table and seat numbers.
Maintain cleanliness and condition of the work areas and equipment.
Implement standards and procedures of service for guests consistently and impeccably as per Steps of Service.
Assist as needed to maintain standards of appearance, sanitation and service in all areas of the restaurant.
Perform all assigned sidework regularly, promptly, and correctly.
Comply with restaurant conditions of employment and standards of uniform, grooming, personal hygiene and safety.
Understand and utilize escalation procedures for guest complaints and other potentially negative situations.
Attend and report on time for all meetings and training sessions scheduled by management.
Other duties as required by the management team for the successful operation of the restaurant
Part-time and full-time positions available.
Typical work schedule is 2pm to 10pm.
Experience:
Hospitality: 1 year (preferred).
Benefits offered:
Employee discounts.
Flexible schedules.
Workplace perks such as food, coffee, and flexible work schedules.
401K with matching benefits.
Health care benefits.
Paid vacation benefits.
