Vacancy expired!
This is what youll do:
Desktop imaging - New machine setup, PC refreshes, and Hardware replacements
Provide Level 2 IT Support for all employees (onsite and remote) - Technology and Applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Provide occasional level 1 technology support during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)
Diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users
Initial troubleshooting of the network issues - Port testing, Bandwidth monitoring, Shared drive issues, etc.
Incident Management - Responding, tracking, resolving, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)
Provide the second line of defense for end-user computing support within IT
Provide after-hours support as per the business demand - Travelling users in different time zones and other IT Infrastructure changes
Track IT assets and follow the inventory management guidelines - Desktops, Laptops, Tablets, and other peripheral equipment
Participate in additional technology initiatives as required - Assisting with server and network upgrades, OS upgrades, office moves, technology rollouts, and onsite/offsite meeting coordination
Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software
Develop positive relationships with the business and other functions at all levels
Collaborate with members of the information security, network, and cloud teams to ensure consistent IT services to our business users
Look to improve all aspects of the Desktop Support functions continually
This is what youll need:
At least 6-8 years (or relative) in a Desktop Support role, where you learned the nuances of IT Support
Bachelors degree or Professional training/certifications related to areas of responsibilities
Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools
Experience with: Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives
Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs
Tech Savvy - Ability and passion for learning new technology and tools
Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
Prioritization Skills - The ability to analyze support requests and prioritize them based on impact
Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
General Comments
This role will be onsite in Palo Alto CA
Pleas target candidates with RECENT hands on experience in desktop support
At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales.
Our strength is being able to solve our client's workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire.
Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage Resourcing is a VEVRAA Federal Contractor.
