Digital Onboarding - Lead Business Analyst (Palo Alto, CA)

Digital Onboarding - Lead Business Analyst (Palo Alto, CA)

01 Jun 2022
California, Paloalto, 94303 Paloalto USA

Digital Onboarding - Lead Business Analyst (Palo Alto, CA)

The Small and Mid-Sized Business (SMB) and Business to Consumer (B2C) Marketplaces Technology Team in Wholesale Payments is focused on providing innovative banking solutions that will accelerate financial digitization and facilitate the growth and operational efficiency of small businesses, marketplaces and gig economies as well as serve as a catalyst for the financial recovery and growth of small and medium businesses globally. JP Morgan Chase processes trillions of dollars a day and settles some of the most critical global financial transactions.We are passionate advocates for delivering software solutions that create real and measurable business value. We value creative innovators who are analytical thinkers with a bias for action that solves problems. We use design thinking and agile processes to ensure that what we build aligns with the market's rapidly evolving expectations. When you join us, you will be part of a global team of inspiring and curious technologists that are dedicated to modern software delivery processes like continuous delivery, operational visibility and automation. In addition to your strong technical expertise, you will be expected to speak up when you see opportunities for improvement as well as engage in active learning to keep your skills fresh.As an experienced member of our Analyst Team, we look first and foremost for people who are passionate around solving business problems through innovation and design practices. You'll be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.What we do everyday matters to the individuals, small businesses and companies that we serve.This role requires a wide variety of strengths and capabilities, including:Work in close partnership with product owners to ensure business, software and information requirements are sufficiently documented to inform the development of software solutions.

Research and create documentation of feature requirements as user stories with an eye toward the larger product needs while focusing on the details of the individual requirements

Collaborate with product owners to design measurable acceptance criteria and drive clear definitions of done.

Form excellent working relationships with all involved teams at various levels of seniority

Provide regular progress updates and ensure escalation of any serious issues.

Provide ideas on improving existing business processes to achieve system and process enhancements and efficiencies.

Skills/QualificationsEssential:Significant experience leading a team of analysts

1-3 years of practical experience working in an Agile environment

Active and motivated self-learner with the ability to develop deep domain knowledge of the Wholesale Payments business and the intersection with B2B and B2C marketplaces

Excellent Business Analysis skills to map current and proposed process and data flows into stories, use cases, and specifications by example focusing on the minimum viable product

Excellent interpersonal skills, including written and verbal communication across all levels

Problem resolution - good investigation, innovation and analytical skills

Good Influencing and motivational skills

Ability to manage own day-to-day workload, and ensure delivery to required deadlines

Risk, issue, and dependency management skills, inclusive of proactive mitigation strategies

Desirable:Experience with 'Design Thinking' in an Agile setting

Exposure to Banking Settlement and Payments and/or modern payment platforms

Creativity and openness to innovating established paradigms to better align with market needs

Ability to assimilate information and assess impact on process

Ability to visualize requirements where needed in the form of wireframes, business process diagrams etc.

Ability to analyse large data sets for patterns (e.g. JSON objects, excel, SQL)

Knowledge of Atlassian JIRA and Confluence products

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans

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