Greetings, We are looking for a Field Support Specialist/ Remote Care Specialist for one of our direct client in Pleasonton, CA 94588.
Position Summary
Education: Minimum HS Diploma/GED
Skills: Prior field support within CRM industry or physician office based pacer clinic experience preferred. Medical device implant experience a plus.
Experience: Minimum 2+ years of related field support or device clinic office base support
Duties: Visit designated patient facilities to endure patient implanted devices are operating correctly. If/when directed, may also support testing leads and ensuring proper lead locations during implant procedure
Additional Notes:
Position will Require onsite training for first 2 weeks. Then will be remote.
Years in Tech call center or customer service. HS GED diploma.
Position mands phone calls/emails for clients, take call, assist documentation is in system and can explain technology and documenting call.
Not dealing with patients face to face but on the line. Will access patient's technology to find out it's working properly, walk patient through what they should do with medical device issues or follow up.
Must have soft skills do deal with patients. Tittles could be remote care specialist, heart failure specialist. 3 years of business experience. Will be working remote.
Ideal candidate would have patient or clinical experience but not required
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