Technical Writer

Technical Writer

18 Dec 2024
California, Portolavalley, 94028 Portolavalley USA

Technical Writer

Vacancy expired!



Technical Writer Summary:

Signature Consultants is seeking a Technical Writer for an opportunity with a client in Portola Valley, CA. The Technical Writer is responsible for maintaining and optimizing written documents, training, and other tools to help users of technologies. This role will collaborate closely with leaders from product, engineering, legal, and customer success teams. This role is responsible for ensuring materials are up to date, accurate, formatted according to established guidelines, and useful to multiple audiences across multiple channels.

Top Responsibilities:


  • Interview and work with subject matter experts to fully understand product functionality and top user issues.

  • Write and copy-edit training and documentation, including materials for troubleshooting, product setup, how to use product features, emerging issues, announcements, and processes.

  • Work with cross-functional stakeholders to review documentation and training, execute on feedback, and gain final sign-off.

  • Create basic graphics to supplement written content.

  • Input, organize, and optimize the corpus of documentation and training within a content management system.

  • Manage workflow and track assigned tickets.

  • Facilitate the localization process for documents (however, no direct translation required for this role).


Requirements:


  • 4+ years direct experience creating training documents meeting all of the same criteria below, in the form of slidesets and eLearning modules.

  • Language: U.S. English

  • Audience: Healthcare professionals and IT helpdesk, consumers

  • Industry: Medical software or other healthcare segment.

  • 4+ years direct experience writing and copy editing technical documentation meeting all of the following criteria:

  • Knowledge management: Documents maintained in a content management system such as Zendesk, Atlassian Confluence, Portfolio of written documentation and training decks.

  • Experience creating technical graphics using image editing software such as Photoshop, Illustrator, GIMP.

  • Demonstrated track record of attention to detail, organization, and time management.

  • Ability to manage multiple stakeholders and balance multiple competing priorities.

  • Ability to communicate clearly with cross-functional teams.

  • Ability to recognize the big-picture implications of each assignment and participate fully in discussions that extend beyond day-to-day task completion.


Desired:


  • 2+ years experience organizing and optimizing a large corpus of documentation in a system for easy access and usability.

  • Experience using page layout software to design printed materials like user manuals.

  • Experience using eLearning authoring tools to create online learning modules.

  • Understanding of professional norms and regulations in the field of healthcare.


About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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