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Located in the heart of the Redwoods of Northern California, the Benbow Valley is nestled among the hills with the Eel River running through.
The most prominent features of this little valley are the Benbow Historic Inn and the Benbow KOA Resort and Golf Course.
The Inn is a 65 room historic building with a restaurant and lounge. The Benbow KOA Resort and Golf Course is a 110 site RV park with a 9-hole golf course.
The Benbow Historic Inn is seeking outstanding Assistant Front Office Manager.
OVERVIEW: The Assistant Front Office Manager is responsible for ensuring the operation of Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing operational efficiencies and developing employees. The essential job functions are listed below, but may include duties which are outside of these job functions which are required to meet the need of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Guest Enjoyment
Creates a welcoming and positive atmosphere within the hotel by upholding the vision of the Guest Services Department.
Demonstrates a commitment and eagerness to serve our guests by foreseeing potential concerns and finding solutions to the guests needs.
Empowers hotel staff to deliver exceptional service to our guests by encouraging and rewarding positive behavior and attitudes.
Accomplishes customer satisfaction goals set by hotel.
Maintains a positive & cooperative work environment between staff and management.
Organization/Inventory Management
Develop/maintain an organized system of departmental office and ancillary supplies.
Perform inventory for Gift Shop, ensuring updated pricing and supply counts.
Educates and trains staff on departmental policies and procedures, ensuring uniformity.
Carry out a number of special projects including planning, implementing, tracking metrics and fully reporting on the results of the projects.
Support superiors with office-related matters and managing direct reports.
Human Resources
Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
Administers personnel policies fairly and consistently.
Resolves employee grievances in a fair and timely manner.
Ensures employees understand policies, pay procedures, bonus plans and benefits.
Operations
Knows local health and safety codes and regulations that apply to the hotel.
Recognizes and corrects potential safety hazards, such as broken doors or railings, fire hazards, etc.
Recognizes and corrects potential security problems, such a locking doors after hours, etc.
Ensures ongoing staff and employee involvement in preventive maintenance programs.
SUPERVISORY RESPONSIBILITIES:
Manages and motivates staff with positive reinforcement and coaching techniques.
Acts as manager-on-duty in absence of managers.
Assess staffing needs and assist in training, directing and appraising staff.
Plans and organizes weekly schedules, workload and staff assignments.
Issues written and oral instructions; assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Interpersonal
Communicates and understands the needs of customers and employees.
Engages with customers and receive feedback to improve service.
Responds to requests for service and assistance of customers and staff.
Contributes to building a positive and rewarding environment and team-spirit.
Leadership
Delegates work assignments.
Sets expectations and monitors delegated activities.
Includes staffing planning, decision-making, facilitating and process improvement.
Assist direct manager with performance appraisals and building leadership activities.
Leads by example, not by force.
Organization
Promotes a harassment-free environment.
Treats people with respect.
Follows policies and procedures.
Completes administrative tasks correctly and on time.
Supports organization's goals and values.
Self-Management
Manages competing demands.
Able to deal with frequent change, delays, or unexpected events.
Follows instructions, responds to management direction.
Exhibits sound and accurate judgment.
Observes safety and security procedures.
Language, Math and Reasoning
Ability to read, analyze, and interpret front office documents; ability to respond to common inquiries or complaints from staff, guests or members of the business communities; ability to effectively present information to management and staff.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Second language, preferred.
EDUCATION, EXPERIENCE, and TRAINING:
3+ years of progressive experience in a hotel or a related field coupled with 1+ years of supervisory experience; or
Associates degree (A.A.) or equivalent from two year college and technical school with 2+ years related experience and/or training; or
Bachelors degree (B.A.) from a four year college or university; and 1 year related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS:
There are no specific requirements for this position.
COMPUTER SKILLS:
Basic typing skills and ability to operate standard office equipment including: copier, telefax, telephone, calculator, etc.
Ability to efficiently use a computer and printer for word processing, database management and spreadsheets Microsoft Office - Word, Excel, Power Point and Outlook.
Must possess working knowledge of efficient filing systems and procedures.
PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and /or move up to 30 pounds.
While performing the duties of this job, the employee is regularly required to talk, hear, listen, bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
While performing the duties of this job, the employee is frequently required to grasp, write, stand, sit, walk, perform repetitive motions, bend, and climb.
WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)
Varying schedule to include evenings, holidays and extended hours as business dictates.
Benefits include health and dental options, retirement savings plan, friends and family room rates, employee discounts, and possible housing opportunities.
If you feel that the Assistant Front Office Manager position is what you would like to do, please visit our website at www.benbowinn.com and fill out a application online, or fax your resume with a cover sheet to 707-923-2122.
