Front Desk Supevisor (Redding)

Front Desk Supevisor (Redding)

16 Feb 2024
California, Redding 00000 Redding USA

Front Desk Supevisor (Redding)

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FULL SERVICE HOTEL IN REDDING, CA

The Front Desk Supervisor will be responsible for the daily operations of the Front Desk and will act as the main contact for the guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures Front Desk agents are completed in accordance with established policies and procedure. Will assist in training and hiring of Front Desk agents.

REQUIREMENTS

1. Will have 2 or more years of Hotel customer service experience with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.

2. Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.

3. Have good computer skills and brand POS experience

4. Manages and controls the overall front house guest experience to include registration, creative guest problem resolution, correct billing and cordial appreciation upon departure. Motivates staff within all Hotel departments and establishes a productive working environment for the Hotel. Communicates with other department heads.

5. Assists to conduct training classes regarding safety, security, department procedures and service.

6. Assists with revenue management with the implementation and execution of programs to ensure Hotel's room occupancy and Average Daily Rate objectives are met.

7. Maintains correct procedures for Hotel accounting, credit control, direct billing and handling of financial transactions.

8. Maintains procedure for security of monies, guest security and emergency procedures.

9. Respond quickly to guest requests or complains in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.

10. Provides a professional image at all times through appearance and dress.

11. Will have to work shifts, and be open for availability nights, weekends and holidays if required

NOTE: Other duties as assigned by supervisor or management

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