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Position Objective:
The Objective of a Manager is to lead and develop team members to deliver outstanding product quality and customer service in a clean, friendly environment, while building store sales and controlling costs. As the Manager, you'll run shifts focused on superior service, superior sandwiches and superior training to ensure superior profitability. You work with and lead a team of sandwich makers, hosts, and cashiers to ensure great food in a unique, fast-casual environment.
It is the responsibility of the Manager to demonstrate and reinforce great leadership behaviors and our values in a fair, consistent and respectful manner to each of our team members. The successful candidate will be responsible for:
Sourcing, interviewing and hiring qualified candidates that exemplify our values and demonstrate leadership
Training and development of each team member
Manage low turnover through employee satisfaction and employee feedback sessions
Manage employee schedules
Coach, counsel and discipline as needed
Provide clear goals and objectives to enhance guest satisfaction and increase sales
Promote teamwork and cooperation within the store
Evaluate the performance of each team member and provide constructive and honest feedback of performance
Communicate all marketing promotions, events and critical information to all team members
Maintain a safe and professional work environment free from any form of harassment, hostile environment and discrimination from any team member, guest or vendor
Ensure team members follow uniform standards and meet personal appearance guidelines
Profitability
The objective is to have profitable stores; therefore you will be accountable for:
Leading local store marketing initiatives to help boost sales & catering
Controlling food and labor costs
Implementation of new products and procedures
Keep controllable expenses to a minimum
Review weekly numbers and determine action plans based on areas needing attention
Compliance
We want to ensure that our stores are in compliance with all local, state and federal labor laws, food sanitation regulations, OSHA regulations or any other governing local, state and federal regulation.
You will be accountable for:
Wage and Hour compliance
Immigration compliance
Ensure that all daily paperwork, weekly inventories and reports are completed timely and accurately
Follow all cash control procedures
Protect confidentiality information (i.e. wages, personnel information, company records, credit card information)
Skills/Qualifications
High School diploma or equivalent. College degree preferred
Must have food service experience
Minimum of two (2) years in QSR environment in a supervisory position
Must possess basic math skills
Must have basic computer skills, fundamentals, and be proficient in Word & Excel
Strong communication skills
Ability to motivate team members and to treat staff with respect
Must read, write and communicate in English as it relates to the job and safety regulations
Non-Smoker
Valid driver's license and reliable transportation
Ability to work with limited supervision
Passion and commitment to guest service
Desire to train, lead, and motivate our team members
Ability to demonstrate a sense of urgency
Working Conditions
This position requires the ability to perform the basic functions of the job
Must be able to work 50-60 hrs per week
Full use of hands (lifting, carrying, grasping, pushing, pulling)
Standing, bending and walking for extended periods of time
Lifting up 10 lbs frequently, 30 lbs occasionally and 50 lbs sporadically
Qualified candidates can reply with your cover letter and resume for consideration.
