Helpdesk Support

Helpdesk Support

02 Oct 2024
California, Redwoodcity, 94061 Redwoodcity USA

Helpdesk Support

Vacancy expired!

Helpdesk Support in redwood city, California

Posted 08/31/22

THE TEAM YOU WILL BE JOINING:
  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

WHAT THEY OFFER YOU:
  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

WHY THIS ROLE IS IMPORTANT:
  • Prepares technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
  • Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.
  • Analyzes and proposes revisions to existing system logic difficulties and documentation
  • Assists in training session development and demos for end users.
  • Monitors the effectiveness of application operations and troubleshooting problems.

THE BACKGROUND THAT FITS

Required Skills:
  • 2+ years required of related experience
  • Experience with basic troubleshooting (OSI or TCPIP)
  • Ability to identify whether it's a network or administrative issue
  • Knowledge of how a VPN works
  • Experience with Desktop Builds
  • Good time management experience in fast paced environment

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