IT Desktop Support

IT Desktop Support

Vacancy expired!

IT Desktop Support - Redwood Shores, CA

Long Term Contract to Hire

External Posting

Location/Region: Redwood City, USA

Reports to: Manager, ITSM North America

Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions:

This role is responsible for all operational aspects of support functions. Effective interpersonal skills matched to strong technical skills are key to this position. In this position you will liaison closely with partnering IT departments and be actively involved in important IT projects driving business growth.

Level 2 Desktop Support experience required. Experience within Microsoft enterprise-level corporate environment: Active Directory, Win10, MS Apps inc. Outlook, etc.

Key responsibilities include, but not limited to:

• Contribute toward identification, recommendation, development, implementation and support of cost-effective technology solutions for all aspects of the IT organization
• Recommend and develop procedures and standards to improve the quality and delivery of service to customers including authoring of standard work instructions
• Lead small projects and actively contribute to enterprise level IT projects
• Follow established procedures to independently manage tickets providing tier 2 desktop support for internal staff working locally and remotely in home offices
• Provide excellent customer service for employees including leadership team, manage occasional escalations and complaints
• On-site support at Redwood City office
• Build, configure, and maintain laptop and desktop PCs as well as support printers, desk/soft phones, and mobile devices
• Setup company new hires including equipment, accounts, and provide IT orientation
• Microsoft Win10 OS support including BitLocker drive encryption
• Support for MS Apps: Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive
• Access Management using Active Directory and other account administration tools
• Audio/Video support for video conferencing, TVs and projectors

Education and/or Work Experience Requirements :

• Associates Degree or higher with a focus in Computer Information Systems or Related Discipline
• Minimum 3 years supporting end-users in person and via phone and in an enterprise-level corporate IT environment
• Experience as project member partnering with internal departments toward delivery of IT initiatives
• Exceptional customer service orientation with strong communication skills
• Windows 10 knowledge including imaging methods and advanced hardware / software troubleshooting, familiarity with MS BitLocker encryption technology
• Installing, configuring, and troubleshooting MS Apps (including Outlook)
• Active Directory object management including domain joined PCs and Shared Folder permissions
• Fundamental TCP/IP, DNS network troubleshooting including supporting remote connections, VPN, firewalls, and routers
• Ability to meet established service targets in fast paced environment
• Writing technical documentation
• Preferred Certifications: MS 365 Certified: Modern Desktop Administrator Associate; Cisco Certified Network Associate (CCNA); ITIL 4 Foundations; Dell

Additional Requirements:

• Working from Framingham office
• Some travel may be required, but will not exceed 25%
• Standing or sitting for long periods of time may be necessary
• Some lifting (greater than 25 pounds) may be necessary; Facilities, Materials and IT employees occasionally must lift at least 50-75 pounds

Why Kelly ® ?


By partnering with Kelly® IT, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.

About Kelly ®


At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.