ShoreTel/Mitel Support Engineer

ShoreTel/Mitel Support Engineer

Vacancy expired!

Title: Customer Support VOIP Engineer (ShoreTel/Mitel)
Location: Remote
Type: Full-Time hourly


Our client is one of the nation s leading providers of VOIP, UCC, ShoreTel or Mitel solutions. They are experiencing rapid growth and have an immediate need for a experienced Customer Support VOIP Engineer to provide phone and online support for ShoreTel/Mitel products to their customers and end users.

Responsibilities:

• Focus on rapid identification and resolution of customer issues.
• Answer questions and perform initial triage on service cases.
• Troubleshoot and resolve voice and data network issues to resolution.
• Manage, troubleshoot, and maintain enterprise level call centers.
• Timely and effective resolution to tickets based on internal and external service level agreements.

Requirements:

• ShoreTel/Mitel VoIP PBX, Enterprise Call Center, Cloud, Genesys, 8x8, Ring Central
• Experience with Microsoft Server Platforms 2008, 2012, and 2016.
• Networking Skills including but not limited to: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, SIP, QoS, EIGRP, BGP, OSPF
• Ability to use basic troubleshooting tools such as ping and tracert.
• Experience providing services in the VOIP, PBX, and data communications fields.
• Ability to participate in multiple projects simultaneously and prioritize effectively.
• Ability to handle escalations and small projects with minimal supervision.

This is an immediate need and the manager is seeking to set up interviews and make a hiring decision ASAP. For immediate consideration, please email your resume in Word format, along with the best time and number to reach you.