Join Our Family at Kniesel's Collision - Now Hiring a Customer Service Representative for our Downtown Sacramento location!
Since 1968, Kniesel’s Collision has stood as a beacon of excellence in automotive repair. As a family-owned and operated business, we've built our reputation on exceptional customer service and the highest standards of automotive repair. Today, we're proud to serve Northern California with 12 state-of-the-art facilities across Placer, Sacramento, and El Dorado counties.
Are you seeking more than just a job? Do you want a career that offers growth, advancement, and meaningful incentives? At Kniesel’s Collision, we're looking for individuals ready to join our team-based culture. Here, collaboration and dynamism are the cornerstones of our work environment.
Become part of a family of automotive experts where every contribution is valued. We treat our employees with respect and integrity, recognizing each person as an integral member of the Kniesel’s Collision family. If you have a passion for the collision repair industry and are looking for a rewarding career, we welcome you to explore the opportunity to join us.
Immediate Opening: Full-time Customer Service Representative for our Downtown Sacramento facility, located at 430 18th Street, Sacramento, CA 95818
Why Choose Kniesel’s?
Over 56 years of excellence in the collision industry
Competitive pay plans
Paid vacation
Excellent health benefits package
Responsibilities Include:
Handle multiple telephone lines, efficiently determining the needs of the caller, redirecting calls to the appropriate department or recording messages as necessary.
Schedule appointments for estimate appointments and organize the intake of vehicles dropped off for repair, ensuring a smooth process.
Work closely with our Call Center to facilitate a seamless repair experience for our clients.
Oversee the vehicle drop-off process, securing necessary customer authorizations for repairs.
Manage the front desk area, ensuring timely and effective communication both within the organization and with external contacts, upholding a professional image.
Ensure the front office area is tidy and welcoming at all times.
Effectively multitask and navigate through various databases such as CCC1, Nexsyis, Outlook, Excel, and Arms, maintaining high levels of efficiency.
Provide prompt, accurate information to visitors and callers, as well as via email.
Computer Skills: ability to learn specialized computer software for collision centers, including CCC1 and Nexsyis, and proficiency in Excel and Word software.
Maintain meticulous records of office expenses and costs, including receipts, where relevant.
Execute additional receptionist tasks, including filing, photocopying, and faxing as needed.
Keep the customer coffee and drink station well-stocked and inviting.
Carry out other administrative and clerical tasks as delegated.
Skills/Requirements:
Must align with Kniesel’s six Core Values: WOW Customer Service, Integrity, Humility, Family, The Golden Rule, and Quality.
Fluent in reading and understanding English.
Minimum age requirement of 18 years.
Possession of a valid driver's license.
Proficient in managing multiple tasks and thriving in a dynamic, fast-paced setting.
Strong communication skills for effective interaction.
Capable of comprehending written instructions on estimates, work orders, and standard operating procedures (SOPs).
Maintains a professional and well-groomed appearance at all times.
Kniesel's Collision offers team members a competitive total compensation package that consists of:
Highly competitive pay
Medical, Dental & Vision Health Benefits
Paid Holidays, Paid Sick Time and Paid Personal Time (PTO)
401(k) Savings program with a company contribution
This role is crucial to the success of our 18th Street team, ensuring that we deliver top-tier customer service to our valued clients. If you are a customer service rockstar, we would love to have you join our team.
Join Us! If you're ready to take the next step in your career with a company that values quality, teamwork, and employee satisfaction, apply to join the Kniesel’s Collision family today. Let's drive forward together!
For application details and more information, please visit our website at https://kniesels.com/careers/. We look forward to welcoming you to our team!
Job Type: Full-time
Pay: $18-25/hr. DOE
Schedule: Monday through Friday, 40-hour work-week
Kniesel's Collision is an Equal Opportunity Employer.
