Vacancy expired!
We are looking for someone to grow with us! We are looking to hire a full-time, hardworking team player to join our customer service team. This is a busy and exciting position for the right candidate.
Description
Positive and optimistic outlook
Communication skills including phone, written and verbal
Ability to work independently
Ability to work as a team
Excellent customer service
Willingness to continue to develop and learn
Strong problem solving skills
Ability to communicate to various levels within the organization
Self-disciplined and self-motivated
Education and Experience
High school diploma or equivalent
Experience in customer service and retail is a plus
Knowledge of relevant computer applications
Computer Skills
Phone Skills
Email Skills
Position Requirements
Answer Internal Inbound and Outbound calls; answer the phone in a timely manner and direct calls to the correct offices
Take detailed messages and forward calls
Greet customers as soon as they arrive and connect them with the appropriate department
Assist with Solving Problems
Learning appropriate use of policies and procedures
Data collection and entry
Professional behavior with customers and coworkers
Establish and maintain positive working relationships with team members
Develop and maintain knowledge of products and services that we offer
Meets department productivity and quality standards
Maintains safe and clean reception/showroom area by complying with procedures, rules, and regulations
Handle incoming and outgoing mail
Copy, file and maintain paper or electronic documents and records
Create and manage both digital and hard copy filing system
Interact with customers by phone, e-mail, letter, fax or face-to-face
Complete order procedures when customers arrive and leave
Take orders and payments from customers
Enter customer data and send correspondence
Additional Skills and Qualifications:
Team Player, Customer Service, Punctual, Reliable, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone and Email Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Telephone Skills, Verbal Communication, Microsoft Office Skills, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management
