Vacancy expired!
Customer Support Tier I in Rancho Cordova, CA
HIRING NOW - English or Bilingual in Chinese Needed NOW
The Customer Support person is a direct contact point for customers via phone and/or email. Accuracy in assisting customers and routing to the correct team for service is critical to meeting service level agreements. May be the only contact a customer has and acts as a customer service ambassador and ensures a positive customer experience.
Hours: 40 hours per week - Monday through Friday - 8 AM to 5 PM - No Nights or Weekends - Overtime As Needed - OT is common and is paid as 1.5x your hourly rate - Paid weekly
Key Responsibilities:
Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
Successfully resolve simple technical issues (related to software) from incoming customer contacts and proactive notification systems.
Respond to service, product, and customer-relations questions on timesheet status.
Begin to proactively assist customers to avoid or reduce problem occurrences.
Work is often reviewed by Supervisor or Team Lead.
Skills and Qualifications:
Articulate in excellent written and verbal communication skills - English
Experience in customer facing role via inbound calls
Computer proficiency with Windows software applications
Demonstrated problem solving skills
Accuracy in data entry
Experience in an inbound phone based support role, e-chat, or similar.
Familiarity with computer technology.
Desirable:
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
Ability to learn codes for automated and manual file systems
Ability to multi-task, use personal judgment and utilize strong decision making skills
Education:
High school education or equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
This is a seven year contract position with possible extensions.
Please Send Your Resume and Availability for interviewing ASAP
EMAIL OR TEXT CONTACT ONLY PLEASE - Send your current Resume in Word Format - Hope to hear from you soon!
