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A bit about us:
A rapidly growing enterprise software company in the sales enablement space. We create software for businesses to make, receive, and manage their customer-facing communications. Our applications for Salesforce and Microsoft Dynamics CRM are designed to automate recurring sales and service tasks, eliminate manual activity logging and streamline CRM management; while improving the capabilities of inbound and outbound communications over the phone. We host our own telephony inhouse and are comfortable working with cutting edge technologies like Kubernetes, gRPC, Golang, and Typescript to deliver the best possible customer experience.
Why join us?
Benefits 401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance
Job Details
Implementation Engineer
We are looking for a Salesforce.com Administrator/Developer to join our Implementation Team in Sacramento, CA to help us design, build, and deliver CRM-focused communication solutions to support the company and our customers. We are looking for a candidate who will be customer facing, engaging in daily meetings while customizing our software to the customer's needs. Full installation, configuration and deployment will be the daily activities of the Implementation Engineer.
Job Responsibilities
The Implementation Engineer's primary focus is in 4 main areas - Onboarding, Professional Services, Troubleshooting, and internal Salesforce development projects.
Onboarding
The Implementation Engineer is part of the client onboarding process. This entails guiding clients through each stage of the onboarding process - from discovery to configuration to training and go live. The end goal is to fully setup and configure to best meet the client's use cases.
Qualifications
The ideal candidate has: Experience leading client facing meetings ranging from gathering project requirements, training administrators, leading technical demos, and troubleshooting Ability to manage timelines for multiple clients and projects concurrently at any given period Ability to effectively communicate to both a sales and technical audience Ability to create documentation and component lists for custom deployments Knowledge of implementing Salesforce and Microsoft Dynamics CRM solutions CRM/Software/IT Consulting experience
Professional Services
The Implementation Engineer also works on Professional Service projects. These range from building custom features, Salesforce/Microsoft Dynamics development, building reports and dashboards to full CRM Org migrations.
Qualifications
The ideal candidate has:
Experience creating Scope of Work documents detailing projects requirements, timelines, deliverables, and details for specific development tasks Experience creating documentation and component lists for custom configuration Ability to consult on and adhere to best practices regarding CRM implementation Ability to accurately and consistently log notes and time for each project in Salesforce CRM/Software/IT Consulting experience
Troubleshooting
The Implementation Engineer handles escalated technical support tickets. These issues require a broad knowledge of our product as well as Salesforce and Dynamics CRM to resolve.
Qualifications
The ideal candidate has:
Ability to identify root causes of complex issues and implement solutions Experience in resolving tickets efficiently and with clear communication Experience creating documentation and walk-throughs on how to resolve issues Ability to accurately and consistently log notes and time for each ticket in Salesforce Effective verbal and written communication skills CRM/Software/IT technical support experience
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