Data Center Operations Analyst

Data Center Operations Analyst

23 Jan 2024
California, Sacramento, 94203 Sacramento USA

Data Center Operations Analyst

Vacancy expired!

Data Center Operations Analyst

Job Description:

Data Center Operations Analyst

Who we are:

Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today's rapidly evolving marketplace. That's high tech without the drama. www.microfocus.com

About the Role:

The Data Center Operations Analyst is expected to handle support tickets and remote hands and eyes requests from inception through resolution. This includes troubleshooting hardware issues with servers, network devices, cabling, and basic power connectivity.

The Data Center Operations Analyst will:

  • Have a strong desire and capability to learn, grow, and develop new skills
  • Empower a culture of safety, security, and compliance in all aspect of datacenter activities
  • Establish and enhance strong working relationships with various internal teams and external suppliers
  • Understand overall ticket management process
  • Perform power cycles, swap out failed components, handle storage media, and perform troubleshooting
  • Perform cable installations, hardware rack / stack installations, testing, and troubleshooting using standard datacenter processes
  • Unbox, inventory, and install hardware
  • De-rack existing hardware to relocate or decommission and remove
  • Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices.
  • Troubleshooting of cabling to include both copper and fiber.
  • Perform installation and maintenance on Power Distribution Units within racks.
  • Work daily with ticketing system, providing clear, timely, and appropriate customer communications.
  • Regularly communicate with employees, contractors, via email or ticketing system. Periodically join call bridges to troubleshoot and validate infrastructure related issues.
  • Adhere to Change Control Processes and Standards
  • Support 3rd party vendor activities.
  • Process all tickets within SLA guidelines and follow procedural requirements.


Education and Experience Required:
  • High School Diploma or GED required.
  • CompTIA A+ certification or equivalent experience required.
  • CompTIA Network + and BICSI Installer 1 certification preferred.
  • Previous experience working in a complex high availability data center environment.
  • This position is located at our Data Center in Sacramento in compliance with COVID19 regulations for essential workers.


Skills and Knowledge Required:
  • Working knowledge of data center processes and design (power, cooling, redundancy).
  • Working knowledge of airflow management best practices.
  • Working knowledge of computer hardware.
  • Understanding of networking components and infrastructures.
  • Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling.
  • Familiarity with patch panels.
  • Knowledge of copper and fiber cable testing equipment.
  • Excellent troubleshooting and problem resolution skills.
  • Able to operate material handling equipment - server lifts and pallet jacks.
  • Ability to demonstrate effective team and interpersonal skills.
  • Experience with Data Center incident resolution, asset management(DCIM), and logistics.
  • Critical thinking and decision making related to outage risk assessment.
  • Regular, predictable attendance is essential for satisfactory performance.
  • Strong understanding of servers, routers, network switches, and patch panels. Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues.
  • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
  • Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty.
  • Must have the ability to communicate effectively both written and verbally.
  • Most work is on-site; occasional telecommuting permitted.
  • Must be comfortable working in a highly critical, fast paced environment with shifting priorities.
  • Must possess a current, valid state-issued driver's license.
  • Must be flexible in schedule to support department needs as needed.
  • Must satisfactorily pass or complete any required client background checks or training.


Physical Requirements and Work Conditions:
  • Physically assist in moving and racking equipment.
  • Must be willing to be part of the after-hours notification and escalation protocol.
  • Able to climb a ladder and work on a raised platform.
  • Able to safely lift and move up to fifty (50) pounds.
  • Ability to operate electric and manual server lifts
  • Ability to perform tasks which may include prolonged sitting or standing.
  • Data Center environment with varying temperatures and loud noises; extensive daily usage of workstation or computer.


If you want to be part of what's next andfind out more about ouravailable opportunities, visit Micro Focus Careers .

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Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status

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