Vacancy expired!
Duties:
Image, install and move IT-related equipment (primarily PCs being replaced with laptops)
Second Level Help Desk Support (remotely and desk-side) - analyze and resolve hardware, software and application problems for networked and stand-alone computer systems and networked resources. We support a total of approximately 1500 assets across a handful of Sacramento locations.
Report hardware failures to appropriate vendors.
Train users in operating systems, application programs, utilities and hardware operation.
Mandatory Requirements and Desired knowledge and abilities
Possession of a valid California Driver's License mandatory
Willingness to drive throughout Sacramento County; a county vehicle is available to be checked out; however, contractors may also use a personal vehicle (with mileage reimbursement).
Communicate clearly and tactfully on the telephone and in person
Ability to work independently and as part of a team
Able to analyze, diagnose and resolve customer problems
Knowledge of Windows 10 (COMPTIA A+ and Network+ equivalent or greater experience)
Knowledge of Office 2016
Knowledge of computer imaging and software deployment technologies including MS System Center Configuration Manager.