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Senior Program Director - Direct Hire in Sacramento, CA.
Overview:
If interested, send a current, Word format copy of your resume and your certifications to Aaron at asmith@apexsystems.com
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.
Responsibilities:
The ideal Regional General Manager displays expert level skills in the areas of setting priorities, matrixed team leadership, program management best practices, building and inspiring teams, and communicating with executive presence. Maintaining a high level of trust and integrity, and managing others through earned influence and high-functioning working relationships is key to success in this role.
As Regional General Manager you oversee and are accountable for the successful operations of your region. As the owner of your P&L, your success is measured by your ability to cultivate and maintain successful relationships with your customer executives (DMV executives, State agency leaders, etc.) to achieve a positive net promoter score; to lead profitable program/project deliveries and manage ongoing sustaining operations; and to partner with Sales to identify and capture new business.
You will accomplish your objectives through direct leadership of a program management team with matrix support from the overall organization. You will define your region's KPIs and critical success factors necessary to achieve your annual P&L objectives. You will lead your team in successfully executing account/program management plans to meet or exceed individual P&L objectives. Together with your team, and in partnership with Sales and Operations, you will ensure your customer's satisfaction deliver a positive Net Promoter Score annually through successful program deliveries and meeting/exceeding established Service Level Agreements as outlined in the Annual Operating Plan. You provide overall program management including the program plan, managing critical success factors, identifying and working to achieve milestones, definition and measurement of KPIs (key performance indicators), overall and line-item budgetary management, matrixed team management, and overall accountability reporting down, laterally and upwards to executive management.
As a partner to executive leadership, you are responsible for translating the company's strategic direction and initiatives into your region to help the company achieve its overall performance and growth targets. As a partner with Sales Customer Executives, you will collaborate to develop and execute successful business development and capture strategies. Finally, you will help ensure organizational alignment across NORAM by collaborating with other Regional General Managers and the business unit leadership team to leverage lessons learned and shared continual growth.
Responsibilities include, but are not limited to:
Strategy and Planning: