Vacancy expired!
Looking for a unique opportunity where a great quality of life is matched with a high-performing team focused on implementing modern and sophisticated technology solutions? This might be the job for you!
Over 3,000 square miles in size, Mono County is well-known for it spectacular scenery and recreational opportunities. Much of the land is contained in the Inyo and Toiyabe National Forests, and the Ansel Adams, John Muir, and Hoover Wilderness areas. Access to hiking, fishing, camping, climbing, biking, and skiing is found just off US highway 395, which stretches from Bishop, CA to the Nevada border at Topaz Lake.
Mono County has an immediate opening for an Information Technology Specialist. Job flyers and application instructions can be found at the County's website: https://monocounty.ca.gov/hr/page/it-specialist-iii
HOW TO APPLY
Complete the Mono County Job Application and Supplemental Questionnaire and return all
application materials via email. Incomplete submissions will not be considered.
Watch what it's like to work and live in Mono County: https://www.youtube.com/watch?v=pnhivhsn1f0
GENERAL JOB DESCRIPTION
Under supervision, participate as a member of the Services Division responsible for providing end-user support on core technology systems and infrastructure involving the installation and troubleshooting of desktop and laptop hardware, software, operating systems, printers and peripherals, networks and network-attached devices. May be asked to participate in projects, and performs other work as assigned.
EXAMPLES OF DUTIES
Ability & Willingness To:
Deliver exceptional customer service and assist with the successful utilization of technology across the organization.
Provide technical support on hardware and software used by agency personnel.
Analyze problems and recommends corrective action to those problems as necessary.
Participate in on-boarding and off-boarding of users in the agency technology systems.
Support critical infrastructure systems including those with sensitive data requiring the maintenance of confidentiality.
Perform installation and basic support of hardware and software using agency standard methods.
Assist with procurement of hardware and software according to agency specifications.
Assist with the maintenance of accurate records and documentation for County technology systems.
Monitor system functions and participates in basic maintenance tasks.
DESIRED QUALIFICATIONS
Knowledge of or experience with:
Installation and support of Enterprise/business computer hardware and software.
Commonly used Enterprise/business desktop applications and their business uses.
Networking, telephony, and video communication.
Problem analysis techniques.
Microsoft Enterprise environment, including use of Active Directory, Office 365, and Exchange
Supporting or managing technology projects with minimal supervision while balancing competing priorities
EDUCATION AND/OR EXPERIENCE
Minimum of a Bachelors degree from an accredited college or university preferably in computer, science, information systems, or related field and one (1) year of experience performing both technical support and training; or at least two (2) years of experience performing Tier 1 technical support and training for a similar organization.
APPLICATION AND EXAM PROCESS
Applications and Supplemental Questionnaires will be competitively reviewed, and qualified candidates will be invited to participate in an oral interview and a computer-based practical exam. A screening call may be scheduled.
Special Requirements: Satisfactory completion of a Department of Justice Background investigation. Possession of a valid Drivers License. May work other than a normal 8:00 a.m. to 5:00 p.m. shift.
