Vacancy expired!
Hello,
Small software company is looking for someone to work in our Technical Support Call Center. Full-time, M-F day position that is all telephone/internet based with our clients. Duties range from supporting a suite of products, product installation and training, troubleshooting reported issues, maintaining a record of all activity in our CRM, and helping clients that are either unhappy or just having a hard-time understanding what they need to do.
Qualities that we are after: Smart, empathetic, detail-oriented, well-spoken, solid grammar, and a good phone voice. Ability to take a thoughtful approach to challenges encountered and strives to give the best client experience.
Qualifications that we are after: Experience managing IT ticketing systems, supporting Microsoft and Apple operating systems, must have excellent communication skills, analytical skills, and be detail oriented, ability to effectively collaborate with a wide range of team members is required. Overall, a functional technical knowledge to support those less technically inclined in a meaningful and positive way.
If you have those qualities, tech skills and more importantly people skills, you should apply. If you have those qualities, we can train you and help you develop your skills into a good career. And if you have those qualities and experience too, even better!
Thanks for your time.
