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The Janitorial Day Manager is accountable for day-to-day operations of an assigned portfolio of accounts, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with client and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Provide quality customer service. Maintains maintenance of weekly operating schedules and completion of payroll for assigned janitorial personnel. Provides after-hour emergency response as required.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:
Supervise the day to day janitorial operations of an assigned Customer Sites.
Manage a team of janitorial staff with scheduling, payroll, and training
Ensure the Client Site is provided with high quality janitorial services
Build and maintain effective relationships with both customers and employees.
Handle any escalated issues or situations appropriately.
Assure that employee grievances are heard and resolved.
Manage uniforms, equipment, supplies and vehicles utilized at the account(s). Maintaining appropriate inventories and meeting customer/company requirements.
Take a proactive role in communicating with Customer and meeting their needs; meet regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction.
Enforce Allied Universal policies as outlined in the handbooks, handouts and on the company portal.
QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Bi-lingual Spanish/English (read, write and speak)
6-months of experience of business management/operations/supervisory experience in facilities or client focused sites. Preferred but not required.
Excellent computer skills: Excel, Word, and PowerPoint
Communications skills verbal and Written
Management experience, specifically for a union environment. Preferred but not required.
Ability to work a flex schedule (different on call times daily)
Minimum of 1 year management experience, cleaning experience. Preferred but not required.
Experience in the janitorial industry and/or the ability to be trained in the janitorial industry.
