VCIO - Virtual Chief Information Officer

VCIO - Virtual Chief Information Officer

22 Jan 2024
California, San diego, 92101 San diego USA

VCIO - Virtual Chief Information Officer

Vacancy expired!

Do you love I.T. and desire to be challenged by working on new environments everyday?
Do you enjoy speaking to people and saving them from the frustrations of bad I.T.? Skyriver IT is looking for a new Virtual Chief Information Officer (vCIO) to join our expanding team! The purpose vCIO is to position our program, products, and service offerings to align with our client’s technology and business strategies to help ensure client satisfaction and retention. This is achieved by engaging at the strategic level, cultivating relationships, and engagement from pre-sales to post-sales account management. It is the responsibility of the vCIO to serve as the client’s primary point of contact for all questions or concerns, route items to the appropriate teams, and follow up to ensure an exceptional experience was provided. The vCIO is a knowledgeable technology adviser who possesses strong business acumen, exceptional customer service skills, and strategic thinking.

The vCIO will conduct regular business reviews with clients and develop their strategic technology plans and technology budget. The vCIO will participate in pre-sales validation for new opportunities, where upon engagement will oversee on boarding and function as the assigned vCIO for the length of the client relationship. As the vCIO you will learn and understand our client’s industry-specific IT requirements and technology needs.
WORK ETHIC : No quotas for reselling of products or services. We have a dedicated sales and marketing team, and our engineers are not under any pressure to meet sales goals. That improves the relationship with clients and increases trust. We don’t micro-manage and believe that our people are responsible to get the work done.
COMPENSATION : DOE+Health Benefits+401K Matching and offer a long-term career path into the project team, security team, cloud services team, and other specialties as well as management positions at Skyriver IT. employment type: full-time
COMRADERY : In addition to connecting every day, we have weekly all-employee meetings where we catch up and provide what we learned throughout the week as well as scheduled team building outings.
RESPECT : We do not judge and respect each other's views and personality. This also reflects in how we treat our clients and how we are treated by customers respect goes into everything that we do.
TEAMWORK : Know that you have a secondary person that will assist you and a team lead that works with you directly to make you better. We offer a unique environment where individual engineers are empowered to make decisions but are also backed up by a supportive team.
OWNERSHIP : With Skyriver IT, you will have the opportunity to setup and maintain well working IT environments. To accomplish this, we give you access to the best tools in the industry. We believe in investing in our employees and we pay for relevant employee training and certifications. We also hold monthly team building events for our employees.
NEVER A DULL MOMENT : I.T. is constantly changing so we ensure that you are provided the opportunity to work on new networks and environments. Business as usual to us means being on-the-go and meeting exciting companies in San Diego to build their IT infrastructure.
ESSENTIAL FUNCTIONS OF THE JOB
• Develop and maintain a trusting professional relationship with each assigned client
• Schedule, prepare, and lead the Strategic Technology Planning (STP) process for all assigned clients
• Identify upsell/cross-sell opportunities that align with client-stated objectives and unique business goals
• Engage with client at a strategic level to align technology to business objectives and goals
• Develop technology road maps and budgets
• Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements applicable to assigned clients
• Review project proposals in collaboration with Professional Services team
• Respond to and resolve issues and escalations with patience, respect, and professionalism
• Liaison between client and internal teams
OTHER DUTIES AND RESPONSIBILITIES OF THE JOB
• Represent technology in client internal meetings and planning sessions where appropriate
• Conduct pre-sales discovery and validation for qualified potential new clients
• Manage the relationship during on boarding of assigned new clients
• Provide client with product and/or service quotes in a timely manner
• Ongoing development of IT and industry knowledge
• Provide education to technical teams specific to client business and technology strategies
• Advise on solutions to minimize risks and support client business objectives
• Provide leadership to team members including techs, remote and field engineers
• Ensure services are delivered in alignment with company values
SKILLS AND ABILITIES
• Successful customer service and/or sales experience
• Ability and desire to provide exceptional customer service
• Ability to easily establish and maintain rapport with individuals at various levels of an organization
• Ability to achieve “Trusted Advisor” status with business decision makers
• Driven and focused on obtaining results No excuses attitude
• Self-motivated with the ability to work in a fast-moving environment with little to no supervision
• Excellent grammar and writing skills with experience in preparing written communications
• Excellent verbal communication skills with the ability to explain things simply and clearly
• Ability to communicate in a positive, effective, and efficient manner
• Ability to act with a sense of urgency while paying attention to detail
• Ability to multi-task effectively and thrive in a fast-paced environment
• Ability to work independently and as part of a team
• Ability to prepare, organize and present information to groups of people
EXPERIENCE REQUIREMENTS
• Minimum of five years’ experience in an IT support or consulting role
• Minimum of five years’ experience with O365, Windows Servers and supporting technologies.
• Minimum of five years’ experience with LAN and WAN configuration, setup, and troubleshooting
• Minimum of five years’ experience providing excellent exceptional service directly to end users

  • Professional I.T. Certifications, such as: ITIL, CISSP, Microsoft MCP, MCSA, or MCSE, SonicWALL CSSA, Cisco CCNA, or VMware VCP

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